COO, Cloud Success & AI Transformation

Salesforce, Inc.; Massachusetts; On-site; USD 352,000 - 473,000; Full time

Job summary

Salesforce, Inc. seeks a Senior Vice President, COO - Cloud Success to shape how Cloud Success operates, scales, and communicates value across a global matrix.

This role spans strategy, operations, analytics, talent, and communications to build scalable systems and drive executive alignment. Responsibilities include defining an AI-powered tooling strategy, improving frontline productivity, and delivering measurable outcomes.

Qualifications

• Enterprise COO experience within Sales or customer success leading strategy and execution.
• Proven ability to design scalable operating models across global orgs.
• Strong track record in AI-driven transformation and data analytics.

Responsibilities

• Own strategy and roadmap for tools, processes, and experiences enabling Cloud Success teams.
• Design end-to-end customer experiences with AI-to-human touchpoints.
• Provide dashboards, metrics, and executive reporting across Cloud Success.
• Lead organizational planning, headcount, talent paths, and leadership off-sites.
• Build branding and communications to demonstrate impact across functions.

Skills

Executive leadership

Data-driven decision-making

Cross-functional leadership

Strategic planning

AI transformation

Communication and storytelling

Education

Degree or equivalent experience

Job description

Salesforce, Inc. seeks a Senior Vice President, COO - Cloud Success to shape how Cloud Success operates, scales, and communicates value across a global matrix.

This role spans strategy, operations, analytics, talent, and communications to build scalable systems and drive executive alignment. Responsibilities include defining an AI-powered tooling strategy, improving frontline productivity, and delivering measurable outcomes.