SVP, COO - Cloud Success

Ladders; Seattle (WA); On-site; USD 352,000 - 473,000; Full time

Benefits offered by this job

Comprehensive benefits and resources

Access to AI productivity tools

Growth opportunities

Job summary

Ladders is seeking a SVP, COO - Cloud Success in Seattle to guide the strategy and execution of cloud-based customer success initiatives across a global enterprise. You will own the roadmap for tools, dashboards, and processes that lift team performance and customer outcomes.

The role requires strong COO experience in high-scale environments, with a proven ability to influence across leadership and drive transformation using AI-enabled approaches.

Qualifications

• COO experience in sales or customer success in global orgs.
• Experience using AI/tech to boost productivity.
• Strong cross-functional leadership in matrixed environments.

Responsibilities

• Own the strategy and roadmap for tools and processes that enhance team performance.
• Map the customer experience to identify gaps and improve onboarding and ongoing success.
• Provide actionable insights and performance metrics through dashboards and analytics.
• Build the operating system for executing strategy and driving alignment across leadership.
• Develop a communication strategy that showcases the function's impact and value.

Skills

COO experience

AI in ops

Cross-functional leadership

Data storytelling

Scaling teams

Data AI tech

AI automation trends

Job description

For our client, we are seeking a SVP, COO - Cloud Success to join the team of a leader in the Enterprise Technology space.

Location: Seattle, WA

Compensation: $352,000 – $473,000 annually

Responsibilities

• Own the strategy and roadmap for tools and processes that enhance team performance
• Map the customer experience to identify gaps and improve onboarding and ongoing success
• Provide actionable insights and performance metrics through dashboards and analytics
• Build the operating system for executing strategy and driving alignment across leadership
• Develop a communication strategy that showcases the function's impact and value across the organization

Qualifications

• Proven COO experience in sales or customer success within complex, global organizations
• Experience driving enterprise transformation using AI and technology to enhance productivity
• Strong cross-functional leadership skills, influencing without direct authority in matrixed environments
• Ability to turn complex challenges into clear narratives and measurable outcomes as a trusted executive partner
• Experience building scalable teams and organizational structures for effective growth
• Preferred experience with data and AI technologies
• Deep understanding of AI, automation, and evolving technology trends

Benefits

• Comprehensive benefits and resources to support work-life balance
• Access to AI agents to enhance productivity and impact
• Opportunities for personal and professional growth within a dynamic organization

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.