Surveillance Officer

Bally’s Corporation; Chicago (IL); In loco; USD 26.000 - 37.000; Tempo pieno

Vantaggi offerti da questo lavoro

Daily Parking

Descrizione del lavoro

Bally’s Corporation in Chicago seeks a surveillance-focused team member to uphold our Born to Entertain philosophy by creating a fun and safe guest experience.

The role emphasizes monitoring table games, electronic gaming devices, and security-sensitive areas, ensuring integrity of operations and compliance with Illinois Gaming Board regulations. The position also supports loss prevention and collaborates with Surveillance and guest services.

Competenze

• Must be 21 years of age or older.
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board.
• Must be a high school graduate or equivalent.
• Must have above-average math skills.
• Must have strong organizational and decision-making abilities.
• Must have excellent customer and employee relations skills.
• Must have excellent written and verbal communication skills.
• Must be able to work flexible shifts, including weeknights, weekends, and holiday.

Mansioni

• Foster Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere.
• Promote Bally’s customer-centric culture of superior guest service and building long-lasting guest relationships.
• Monitor Table Games and Electronic Gaming Device activity, Armored Car pick-up, and areas where Chips and Vouchers are issued and redeemed.
• Report irregularities to Surveillance leadership and Illinois Gaming Board, safeguard assets.
• Protect the overall integrity of gaming at the casino.

Conoscenze

Customer service

Communication skills

Decision making

Organizational skills

Math skills

Formazione

High School Diploma

Descrizione del lavoro

Responsibilities

• Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere.
• Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relationships.
• Monitor Table Games and Electronic Gaming Device activity, Armored Car pick-up and all areas where Chips and Vouchers are issued and redeemed, Count Room Procedures, as well as all other non-gaming areas throughout the property, including but not limited to the entrance and exits.
• Perform all duties and responsibilities related to the Illinois Gaming Board (IGB) Statewide Voluntary Self-Exclusion Program in accordance with Section A of the Bally’s Chicago Operating Co., LLC System of Internal Controls.
• Report irregularities, unusual, and suspicious activities to the Surveillance Supervisor or Surveillance Shift Manager, Director of Surveillance, and the Illinois Gaming Board Docksite Supervisor/Agent.
• Monitor and safeguard company assets.
• Protect the overall integrity of gaming at the casino.
• Perform other duties as assigned.

Compensation

• Target Salary Range: $23

Additional Benefits

• $7 Daily Employee Parking

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Physical Demands Work Environment

• Frequently required to stand, walk, and remain seated for extended periods.
• Frequently required to distinguish and identify colors accurately.
• Occasionally required to work at heights exceeding 10 feet.
• Frequently required to lift, carry, push, or pull items weighing up to 25 pounds.
• Frequently required to reach above shoulder level.
• Occasionally required to work in confined or restricted spaces for extended periods.
• May be exposed to bright lights, elevated noise levels, and fast-paced or high-pressure situations while performing job duties.

Role requirements

• Must be 21 years of age or older.
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board.
• Must be a high school graduate or equivalent.
• Must have above-average math skills.
• Must have strong organizational and decision-making abilities.
• Must have excellent customer and employee relations skills.
• Must have excellent written and verbal communication skills.
• Must be able to work flexible shifts, including weeknights, weekends, and holiday.

About Bally's

We're Bally's, and we've always been born to entertain.

Since the Ballyverse began way back in 1932, we've been creating engaging experiences everywhere, in a way that's accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples' phones, we bring the thrill wherever our customers want to play.

But none of it would be possible without our people. Our team of 11,500 diverse minds who love what they do, celebrate each other's wins, and find fun in creating moments that matter. Whether you're energized by guest connection, technical innovation, or both, there's a place for you at Bally's.