F&B Shift Manager - Full Time

Bally’s Corporation; Chicago (IL); On-site; USD 61,000 - 75,000; Full time

Benefits offered by this job

$7 Daily Employee Parking Garage

Job summary

Bally’s Corporation in Chicago, IL seeks an experienced hospitality leader to manage daily restaurant operations within a fast-paced casino environment. You will lead staff, ensure exceptional guest service, and optimize labor while upholding Bally’s Born to Entertain philosophy.

The role requires strong communication, 21+ age, and the ability to obtain a gaming license; flexible shifts are expected. Join a dynamic team in a premier entertainment destination.

Qualifications

• Must be 21 years of age or older.
• Must be able to obtain and maintain a gaming license in Illinois.
• High school graduation or equivalent.
• Two+ years of management experience in high-volume settings, casino preferred.
• Strong problem-solving and decision-making abilities.
• Ability to maneuver in all outlets including food and beverage areas.
• Excellent verbal and written communication skills.
• BASSET training after hire.

Responsibilities

• Foster Bally's Born to Entertain environment with a fun atmosphere.
• Promote guest-centric culture and build long-lasting guest relations.
• Direct controls for all outlets to be profitable while maintaining standards.
• Ensure compliance with state and federal alcohol requirements.
• Complete performance evaluations on time and maintain files.
• Interact with guests to obtain feedback on product quality and service levels.
• Counsel, guide, train and instruct assigned personnel.
• Develop staffing schedules to maximize service levels and productivity.
• Hire, train and manage staff per standards and policies.
• Maintain high food, service and health and safety standards.
• Respond to guest and employee needs and resolve issues.
• Inspect outlets for compliance with health and safety standards.
• Control labor and operating expenses.
• Schedule and direct staff in work assignments.
• Seek new methods to promote the restaurant and property.
• Maintain high visibility during peak periods.
• Ensure guests receive superior service.
• Ability to work flexible hours.

Skills

Guest service excellence

Leadership

Communication skills

Staff training and development

Problem-solving

Flexibility

Education

High School Diploma

Tools

Time and attendance software

POS systems experience

Job description

Responsibilities

• Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
• Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
• Directs the development and administration of controls for all phases of assigned outlets economically and profitably while maintaining established standards
• Abides by all State and Federal requirements of serving alcohol
• Ensuring that interim and annual performance evaluations are completed on time and files maintained
• Interacts with guests to obtain feedback on product quality and service levels
• Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties
• Develop staffing schedules that assure the highest service levels with maximum productivity
• Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs
• Maintains high food, service and health and safety standards
• Responds to guest and employee needs and resolves complaints and issues
• Inspects food outlets and observes workers and patrons to ensure compliance with occupational, health, and safety standards
• Controls labor and operating expenses
• Schedules and directs staff in the performance of work assignments.
• Continually seeks new methods and programs to promote the restaurant and the property as a whole
• Maintains high visibility during peak periods
• Excellent written and communication skills
• Ensures all guests receive superior service
• Ability to work flexible hours

Responsibilities

• Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
• Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
• Directs the development and administration of controls for all phases of assigned outlets economically and profitably while maintaining established standards
• Abides by all State and Federal requirements of serving alcohol
• Ensuring that interim and annual performance evaluations are completed on time and files maintained
• Interacts with guests to obtain feedback on product quality and service levels
• Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties
• Develop staffing schedules that assure the highest service levels with maximum productivity
• Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs
• Maintains high food, service and health and safety standards
• Responds to guest and employee needs and resolves complaints and issues
• Inspects food outlets and observes workers and patrons to ensure compliance with occupational, health, and safety standards
• Controls labor and operating expenses
• Schedules and directs staff in the performance of work assignments.
• Continually seeks new methods and programs to promote the restaurant and the property as a whole
• Maintains high visibility during peak periods
• Excellent written and communication skills
• Ensures all guests receive superior service
• Ability to work flexible hours

Compensation

• Target Salary Range: $68,000 per year

Additional Benefits

• $7 Daily Employee Parking Garage

Physical Demands & Work Environment

• Frequently required to lift up to 40 pounds.
• Stand and walk for extended periods during scheduled shifts.
• Frequently bend, reach, stoop, kneel, and perform repetitive motions.
• Ability to work in a fast-paced environment with varying noise levels, bright lights, large crowds, and high-volume guest interaction.
• Must be able to effectively communicate with guests, Team Members, and leadership while maintaining a professional and positive demeanor.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Role requirements

• Must be 21 years of age or older.
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board.
• Must be a high school graduate or equivalent.
• Must have two or more years of related experience in management in high volume, with casino experience preferred.
• Problem-solving and decision-making ability.
• Ability to maneuver in all areas of assigned outlets, including all food and beverage service areas.
• Excellent verbal and written communication skills.
• Extensive knowledge of food products and service techniques.
• Ability to respond calmly and make rational decisions when handling guest and employee conflicts.
• After hire, successful completion of Responsible Vendor Alcoholic Beverage Service and BASSET training is required to retain the position.
• Ability to work with computer-based time and attendance.
• Must be available to work flexible shifts, weekends, and holidays.

About Bally's

We're Bally's, and we've always been born to entertain.

Since the Ballyverse began way back in 1932, we've been creating engaging experiences everywhere, in a way that's accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples' phones, we bring the thrill wherever our customers want to play.

But none of it would be possible without our people. Our team of 11,500 diverse minds who love what they do, celebrate each other's wins, and find fun in creating moments that matter. Whether you're energized by guest connection, technical innovation, or both, there's a place for you at Bally's.