Supervisor - Table Games

Bally’s Corporation; Rock Island (IL); On-site; USD 30,000 - 39,000; Full time

Job summary

Bally's Corporation seeks a supervisory dealer to oversee floor games, ensure compliance with game rules, and maintain guest satisfaction on the gaming floor. The role requires leadership, strong communication, and the ability to manage multiple tasks in a fast-paced environment.

The position emphasizes training and coaching staff, maintaining accurate pit paperwork, and delivering exceptional guest service while adhering to regulatory requirements. Weekend/evening shifts are expected.

Qualifications

• High school diploma or GED required.
• Illinois Gaming Board License Level 2 required.
• Two years dealer experience preferred.

Responsibilities

• Maintains a clear line of communication at all levels of operation when appropriate.
• Supervises floor dealers and protect the integrity of games through observation and following appropriate procedures.
• Ensures accuracy and completion of all signed paperwork and pit documents.
• Maintains frequent and effective contact with guests.
• Deals all games supervised.
• Maintains a thorough knowledge of all rules regarding games supervised.
• Prioritizes tasks and handles multiple projects simultaneously.
• Investigates and resolves customer complaints and issues.
• Conducts employee coaching sessions.
• Assists in training staff.
• Answers customer questions about game information.
• Performs as a team member and assists fellow associates to ensure a smooth operation.
• Greets guests appropriately, treating each person as an individual and in a professional manner.
• Understands the goals and vision of the organization and demonstrates commitment to those goals in terms of individual and team performance.
• Coordinates and completes hourly evaluations on hourly associates.
• Completes other duties as assigned.

Skills

Guest service

Communication

Team leadership

Stress management

Multitasking

Physical stamina

Time management

Work hours flexibility

Deal multiple games

Math skills

Customer service

Education

High School Diploma or GED

Illinois Gaming Board License Level 2

Tools

MS Office

Excel

Word

Email

Job description

• Maintains a clear line of communication at all levels of operation when appropriate


• Supervises floor dealers and protect the integrity of games through observation and following appropriate procedures


• Ensures accuracy and completion of all signed paperwork and pit documents


• Maintains frequent and effective contact with guests


• Effectively deals all games supervised


• Maintains a thorough knowledge of all rules regarding games supervised


• Prioritizes tasks and handles multiple projects simultaneously


• Investigates and resolves customer complaints and issues


• Conducts employee coaching sessions


• Assists in training staff


• Performs as a team member and assists fellow associates to ensure a smooth operation


• Greets guests appropriately, treating each person as an individual and in a professional manner


• Understands the goals and vision of the organization and demonstrates commitment to those goals in terms of individual and team performance


• Coordinates and completes hourly evaluations on hourly associates


• Completes other duties as assigned

Responsibilities

• Maintains a clear line of communication at all levels of operation when appropriate


• Supervises floor dealers and protect the integrity of games through observation and following appropriate procedures


• Ensures accuracy and completion of all signed paperwork and pit documents


• Maintains frequent and effective contact with guests


• Effectively deals all games supervised


• Maintains a thorough knowledge of all rules regarding games supervised


• Prioritizes tasks and handles multiple projects simultaneously


• Investigates and resolves customer complaints and issues


• Conducts employee coaching sessions


• Assists in training staff


• Answers customer questions about game information


• Performs as a team member and assists fellow associates to ensure a smooth operation


• Greets guests appropriately, treating each person as an individual and in a professional manner


• Understands the goals and vision of the organization and demonstrates commitment to those goals in terms of individual and team performance


• Coordinates and completes hourly evaluations on hourly associates


• Completes other duties as assigned

Environmental Working Conditions

• The work environment contains bright lights, loud noise, and stressful situations.

Target Salary

• Target Salary Range $25.50

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Role requirements

• Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance


• Provide leadership to others through example and sharing of knowledge and skill


• Ability to manage stress appropriately and make decisions under pressure


• Ability to lift or carry 30 pounds occasionally


• Ability to work weekends, holidays and evening hours as business demands


• Basic computer skills MS Office, Word, Excel, email


• Basic math skills, including addition and subtraction


• Strong verbal / written communication skills


• Professional attitude and appearance


• Exceptional guest service abilities


• Thorough knowledge of table game policies and procedures


• Must possess the ability to deal multiple games


• Level 2 Illinois Gaming Board License


• Previous supervisory experience


• Two years Dealer experience required


• High School Diploma or GED required

About Bally's

We're Bally's, and we've always been born to entertain.

Since the Ballyverse began way back in 1932, we've been creating engaging experiences everywhere, in a way that's accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples' phones, we bring the thrill wherever our customers want to play.

But none of it would be possible without our people. Our team of 11,500 diverse minds who love what they do, celebrate each other's wins, and find fun in creating moments that matter. Whether you're energized by guest connection, technical innovation, or both, there's a place for you at Bally's.