Surveillance Officer

Bally’s Corporation; Rock Island (IL); On-site; USD 22,000 - 25,000; Full time

Job summary

Bally's Corporation is seeking a Surveillance Associate to uphold service standards, monitor gaming activities, and report irregularities to supervisory staff. The role requires vigilance in non-gaming procedures and strict adherence to internal controls and policies.

The position emphasizes English proficiency, strong organizational skills, and the ability to work flexible shifts including weekends and holidays.

Qualifications

• Read, write, speak, and understand English.
• Strong organizational and decision making abilities.
• Above average math skills.
• Excellent written and verbal communication skills.
• Excellent customer/employee service skills.

Responsibilities

• Develops and maintains a service culture ensuring superior guest service.
• Monitors table games and electronic gaming device activities.
• Monitors cashiers cage and count room activities.
• Monitors non-gaming procedures and overall casino operations.

Skills

English proficiency

Customer service

Attention to detail

Education

High School graduate or equivalent

Job description

• Develops and maintains a Service Culture that ensures the delivery of superior internal and external guest service by all members.
• Monitors table games and electronic gaming device activities.
• Monitors cashiers cage and count room activities.
• Monitors all non-gaming procedures
• Knowledge of the overall casino operations.
• Responsible to report any irregularities to the Surveillance Supervisor and/or Director of Surveillance.
• Perform duties and responsibilities associated with the IGB Statewide Voluntary Self-Exclusion program as described in Section G of Bally's Quad Cities Casino and Hotel internal controls.
• Ensures department adheres to all regulatory, departmental and company policies and procedures.
• Knowledge of all promotions and events.
• All other duties as assigned.

Responsibilities

• Develops and maintains a Service Culture that ensures the delivery of superior internal and external guest service by all members.
• Monitors table games and electronic gaming device activities.
• Monitors cashiers cage and count room activities.
• Monitors all non-gaming procedures
• Knowledge of the overall casino operations.
• Responsible to report any irregularities to the Surveillance Supervisor and/or Director of Surveillance.
• Perform duties and responsibilities associated with the IGB Statewide Voluntary Self-Exclusion program as described in Section G of Bally's Quad Cities Casino and Hotel internal controls.
• Ensures department adheres to all regulatory, departmental and company policies and procedures.
• Knowledge of all promotions and events.
• All other duties as assigned.

Environmental Working Conditions

• The work environment contains bright lights, loud noise, and stressful situations.

Target Salary

• Target Salary Range $16.50

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Role requirements

• Read, write, speak, and understand English.
• Strong organizational and decision making abilities
• Above average math skills.
• High School graduate or equivalent
• Excellent written and verbal communication skills
• Excellent customer/employee service skills
• Able to be confined to a small area for a long period of time.
• Ability to work with arms above your head for prolonged periods
• Ability to lift up to 25 LBS.
• Ability to work at heights above 10 foot high.
• Able to sit for extended periods of time.
• Operate in mentally and physically stressful situations.
• Able to work flexible shifts to include weekends and holidays.
• Visually able to define color.
• Physically mobile with reasonable accommodations.

About Bally's

We're Bally's, and we've always been born to entertain.

Since the Ballyverse began way back in 1932, we've been creating engaging experiences everywhere, in a way that's accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples' phones, we bring the thrill wherever our customers want to play.

But none of it would be possible without our people. Our team of 11,500 diverse minds who love what they do, celebrate each other's wins, and find fun in creating moments that matter. Whether you're energized by guest connection, technical innovation, or both, there's a place for you at Bally's.