Representative - Event and Promotions Lead

Bally’s Corporation; Chicago (IL); Vor Ort; USD 29.000 - 41.000; Vollzeit

Benefits dieser Stelle

$7 Daily Employee Parking

Zusammenfassung

Bally's Corporation in Chicago seeks a guest services professional to support promotions, events, and guest engagement efforts. You will help execute casino promotions and maintain inventories while ensuring adherence to gaming regulations.

Ideal candidates possess strong public relations and customer service skills, are proficient in Microsoft Office, and can work weekends and holidays. Bally’s offers an engaging, entertaining atmosphere and opportunities to grow within the team.

Qualifikationen

• Proficiency in Microsoft Office Suite is required.
• Knowledge of casino computer systems is required.
• Strong public relations and customer service skills.
• Excellent written and verbal communication skills.
• Ability to work weekends, weeknights, and holidays.

Aufgaben

• Support planning, coordination, and execution of promotions, events, and guest engagement initiatives to drive participation and enhance the guest experience.
• Perform responsibilities related to the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program and other duties as assigned.
• Issue complimentary items and offers to guests based on established play levels and company guidelines.
• Deliver exceptional guest service and build lasting relationships with patrons.
• Execute marketing promotions, special events, and casino activations.
• Ensure compliance with company policies, gaming regulations, and operational procedures.
• Respond to and resolve escalated guest inquiries and concerns in a professional manner.
• Coordinate with the Marketing team to ensure successful execution of promotions and events.
• Conduct drawings and promotional activities using the casino drawing system.
• Maintain accurate inventory records for promotional items, gifts, and gift cards.
• Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere

Kenntnisse

Microsoft Office

Casino systems

Public relations

Customer service

Communication skills

Ausbildung

High school diploma or GED

Jobbeschreibung

Responsibilities

• Support the planning, coordination, and execution of promotions, events, and guest engagement initiatives to drive participation and enhance the guest experience
• Perform responsibilities related to the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program and other duties as assigned
• Issue complimentary items and offers to guests based on established play levels and company guidelines
• Deliver exceptional guest service and build lasting relationships with patrons
• Execute marketing promotions, special events, and casino activations
• Ensure compliance with company policies, gaming regulations, and operational procedures
• Respond to and resolve escalated guest inquiries and concerns in a professional manner
• Coordinate with the Marketing team to ensure successful execution of promotions and events
• Conduct drawings and promotional activities using the casino drawing system
• Maintain accurate inventory records for promotional items, gifts, and gift cards
• Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere

Compensation

• Target Rate: $25.30/Hour

Additional Benefits

• $7 Daily Employee Parking

Physical Demands & Work Environment

• Regularly required to see, talk, hear, walk, and stand
• Frequently required to use hands to handle, feel, and reach
• Occasionally required to sit or stoop
• Must occasionally lift and or move up to 30 pounds
• Requires visual acuity to perform close‑up activities, peripheral oversight, and distinguish color
• The work environment is fast‑paced and contains bright lights, loud noise, and stressful situations

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

• Must be proficient in the entire Microsoft Suite and must be knowledgeable with casino computer systems
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
• High-level public relations and customer service skills are required
• Must have a working knowledge of table games and slot machines
• Excellent written and verbal communications skills are required
• Must be able to work weekends, weeknights, and holidays
• Must have a high school diploma or equivalent
• Must be 21 years of age or older

About Bally's

We're Bally's, and we've always been born to entertain.

Since the Ballyverse began way back in 1932, we've been creating engaging experiences everywhere, in a way that's accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples' phones, we bring the thrill wherever our customers want to play.

But none of it would be possible without our people. Our team of 11,500 diverse minds who love what they do, celebrate each other's wins, and find fun in creating moments that matter. Whether you're energized by guest connection, technical innovation, or both, there's a place for you at Bally's.