Surveillance Agent

Bally’s Corporation; Baton Rouge (LA); On-site; USD 17,000 - 24,000; Full time

Job summary

Bally's is seeking a surveillance-minded professional to monitor multiple casino areas and ensure safety and compliance on the floor.

The role requires a professional demeanor, strong teamwork, and solid communication skills, with 1–2 years of surveillance preferred. This on-site position offers a stable schedule including evenings and weekends.

Qualifications

• One to two years of surveillance experience preferred.
• Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
• A high school diploma or GED equivalent is preferred.

Responsibilities

• Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.
• Observe all guest and team member activities in all monitored areas, including, but not limited to, casino floor, cage, count room, restaurants, and back of house common areas.
• Monitor activity for criminal activity, violation of Louisiana Gaming Commission regulations, and/or violation of company policies and procedures.
• Appropriately record activities and report observations to company and Iowa Racing and Gaming Commission officials.
• Maintain strict confidentiality relative to financial information, company policies and procedures, and team member and guest information.
• Track and complete all government reporting.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Perform other duties as assigned or reasonably requested by any member of management.

Skills

Surveillance experience

Teamwork

Interpersonal skills

Guest service

Written and verbal communication

Education

High school diploma or GED

Job description

• Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.
• Observe all guest and team member activities in all monitored areas, including, but not limited to, casino floor, cage, count room, restaurants, and back of house common areas.
• Monitor activity for criminal activity, violation of Louisiana Gaming Commission regulations, and/or violation of company policies and procedures.
• Appropriately record activities and report observations to company and Iowa Racing and Gaming Commission officials.
• Maintain strict confidentiality relative to financial information, company policies and procedures, and team member and guest information.
• Track and complete all government reporting.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Perform other duties as assigned or reasonably requested by any member of management.

Responsibilities

• Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.
• Observe all guest and team member activities in all monitored areas, including, but not limited to, casino floor, cage, count room, restaurants, and back of house common areas.
• Monitor activity for criminal activity, violation of Louisiana Gaming Commission regulations, and/or violation of company policies and procedures.
• Appropriately record activities and report observations to company and Iowa Racing and Gaming Commission officials.
• Maintain strict confidentiality relative to financial information, company policies and procedures, and team member and guest information.
• Track and complete all government reporting.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Perform other duties as assigned or reasonably requested by any member of management.

Target Salary Range:

$15.00 per hour

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Role requirements

• Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
• Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
• One to two years of surveillance experience preferred.
• A high school diploma or GED equivalent is preferred.

About Bally's

We're Bally's, and we've always been born to entertain.

Since the Ballyverse began way back in 1932, we've been creating engaging experiences everywhere, in a way that's accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples' phones, we bring the thrill wherever our customers want to play.

But none of it would be possible without our people. Our team of 11,500 diverse minds who love what they do, celebrate each other's wins, and find fun in creating moments that matter. Whether you're energized by guest connection, technical innovation, or both, there's a place for you at Bally's.