Surgical Veterinary Receptionist - Flexible Shifts

BluePearl Pet Hospital; Portland (OR); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Trupanion pet insurance

Associate discounts for pet care

Career growth programs

Continuing education allowance

BluePearl University access

Family-like culture

Job summary

BluePearl Pet Hospital in Southwest Portland, OR is seeking a Surgical Veterinary Receptionist. You will greet clients, offer compassionate support, and manage appointments with calm professionalism. You’ll assess arrivals, triage emergencies, and connect clients with the right team members.

You will be the first point of contact, requiring empathy, clear speech, and the ability to handle emotional situations. Team collaboration and ongoing growth are encouraged.

Qualifications

• Excellent customer service skills and calm communication in stressful situations.
• Ability to listen compassionately and respond to clients with empathy.
• Clear, slow, and understandable speech on phone and in person.

Responsibilities

• Greet clients warmly as they enter the hospital.
• Maintain eye contact and an approachable demeanor.
• Be a compassionate listener and speak clearly to clients.
• Assess each client’s needs and determine if emergency status is activated.
• Redirect non-patient calls to the appropriate team member.
• Confirm all appointments and inform clients about pet preparation.
• Offer support and resources to grieving clients with discretion.
• Serve as liaison between clients and service agencies during pet remains handling.

Skills

Customer service

Clear communication

Empathy

Phone etiquette

Job description

BluePearl Pet Hospital in Southwest Portland, OR is seeking a Surgical Veterinary Receptionist. You will greet clients, offer compassionate support, and manage appointments with calm professionalism. You’ll assess arrivals, triage emergencies, and connect clients with the right team members.

You will be the first point of contact, requiring empathy, clear speech, and the ability to handle emotional situations. Team collaboration and ongoing growth are encouraged.