Evening/Overnight Veterinary Receptionist – Client Care

BluePearl Pet Hospital; Reading (Berks County); On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

Pet insurance

Education allowance

BluePearl University access

Career growth programs

Job summary

BluePearl Pet Hospital is seeking Veterinary Receptionists to greet clients, guide them through visits, and coordinate appointments with care and professionalism. You will be the first contact for clients, ensuring a calm, compassionate experience even in emotional moments.

The role emphasizes clear communication on-site and over the phone, with responsibility for triaging arrivals and connecting clients to the right team members. Evening and overnight shifts are available.

Qualifications

• Experience in customer-facing roles is preferred.
• Ability to communicate clearly with clients and team members.
• Demonstrated empathy and composure in emotional situations.

Responsibilities

• Greet clients warmly and provide professional acknowledgement every time the door opens.
• Speak clearly and calmly in person and on the phone for easy client understanding.
• Assess each client’s needs on arrival and determine urgency (stat vs standard).
• Confirm appointments and provide prep instructions to clients.
• Respond to non-patient calls or visitors and connect them to the appropriate team member.
• Offer emotional support and resources to grieving clients when appropriate.

Skills

Customer service

Communication

Calm under pressure

Compassionate listening

Job description

BluePearl Pet Hospital is seeking Veterinary Receptionists to greet clients, guide them through visits, and coordinate appointments with care and professionalism. You will be the first contact for clients, ensuring a calm, compassionate experience even in emotional moments.

The role emphasizes clear communication on-site and over the phone, with responsibility for triaging arrivals and connecting clients to the right team members. Evening and overnight shifts are available.