Veterinary Front Desk & Client Care Specialist

BluePearl Pet Hospital; Tukwila (WA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Trupanion pet insurance

Associate discounts on pet care

Continuing education allowance

BluePearl University access

Job summary

BluePearl Pet Hospital in Tukwila, WA is hiring a Veterinary Receptionist. You will be the first point of contact, greeting clients with warmth and professionalism while guiding appointments and handling emotional situations with care.

The role emphasizes clear, calm communication, compassionate listening, and the ability to assess needs, manage emergencies, and connect clients to the right team members. Training and growth opportunities are provided.

Qualifications

• Excellent customer service skills with a friendly, professional demeanor.
• Ability to speak clearly, slowly, and calmly on phones and in person.
• Compassionate listener able to provide support to distressed clients.
• A confident, empathetic approach when handling emotional situations.

Responsibilities

• Greet clients warmly and make eye contact at entry.
• Offer a friendly, approachable demeanor and maintain calm communication.
• Assess arrival needs and determine if an emergency is stat or standard.
• Confirm appointments and provide prep instructions to clients.
• Connect non-patient calls to appropriate team member.
• Provide emotional support and resources to grieving clients.
• Serve as liaison between clients and service agencies for pet remains.

Skills

Customer service

Clear communication

Compassionate listening

Calm under pressure

Job description

BluePearl Pet Hospital in Tukwila, WA is hiring a Veterinary Receptionist. You will be the first point of contact, greeting clients with warmth and professionalism while guiding appointments and handling emotional situations with care.

The role emphasizes clear, calm communication, compassionate listening, and the ability to assess needs, manage emergencies, and connect clients to the right team members. Training and growth opportunities are provided.