Surgical Unit Front Desk & Patient Concierge

MyMichigan Medical Group; Midland (MI); On-site; USD 32,000 - 40,000; Part time

Job summary

MyMichigan Health is seeking an on-site unit receptionist to greet patients and families, answer phones, and coordinate with clinical staff across units. You will float between departments as needed to support daily operations and ensure a high level of patient comfort.

The role emphasizes strong computer skills, attention to detail, and the ability to manage multiple tasks in a fast-paced hospital environment. Training and learning opportunities are available.

Qualifications

• Fingerprinting required for casual employees.
• Reading, writing, mathematical, and basic computer skills required.
• Knowledge of Microsoft Windows and basic computer proficiency.
• May participate in additional learning opportunities offered by MyMichigan Health.
• BLS certification is preferred.
• Completion of a medical terminology course is preferred.

Responsibilities

• (70%) Serves as receptionist and greeter, courteously answering all inquiries from patients, families, staff, and other departments and facilities. Answers phones and transfers calls. Page or call nurses, providers and/or families.
• (10%) Contacts necessary departments for various tests and procedures and schedules follow-up appointments for patients being discharged.
• (10%) Communicates with relevant personnel any information pertinent to a patient's particular needs concerning care, service or comfort.
• (10%) Offers patients water and blankets, and assists with other patient and family customer service requests.
• Look up information in the computer to answer inquiries.
• Uses the computer system to check/validate census, correct bed, correct patient, new consult orders, etc. and update patient status to discharge or transfer.
• Checks new admissions charts making sure all paper forms/consents are in the charts and signed.
• Maintains any paper charts outside the computer system.
• Organizes documents from printer and fax, giving to nurse or provider.
• Updates the whiteboard at the nurses’ station.
• Communicates requests for office supplies to the responsible staff person.
• Processes consults and contacts consulted provider and documents date/time and with whom they spoke regarding the order.
• Helps compile and print any documents needed for transfer to another facility.
• Processes requests for transfers when patient needs to change rooms.
• Communicates and/or orders patient care supplies when additional or special equipment is needed.
• Maintain a clean and orderly work area.
• May audit charges in the computer system and bring errors to the attention of the designated responsible staff member.
• Faxes documents.
• Enters staff/patient assignments in the nurse call system to facilitate communication.
• Other duties as assigned.

Skills

Customer service

Computer skills

Microsoft Windows

Fingerprinting

Reading & writing

Mathematical skills

Education

High School Diploma or GED

Job description

MyMichigan Health is seeking an on-site unit receptionist to greet patients and families, answer phones, and coordinate with clinical staff across units. You will float between departments as needed to support daily operations and ensure a high level of patient comfort.

The role emphasizes strong computer skills, attention to detail, and the ability to manage multiple tasks in a fast-paced hospital environment. Training and learning opportunities are available.