Compassionate Front Desk & Patient Services Specialist

MyMichigan Medical Group; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

MyMichigan Health is seeking a Front Office/Patient Service Assistant to provide clerical and receptionist support for the practice, answer phones, schedule appointments, register patients, verify insurance, collect payments and process referrals.

You will coordinate activity between front office, clinical staff and providers, greet patients, maintain patient information, and support HIPAA compliance while delivering courteous, professional service to a diverse patient population.

Qualifications

• Knowledge of reading, writing, mathematics and basic computer skills.
• Keyboarding skills for patient registration and clerical tasks.
• Knowledge of medical terminology and standard office policies.

Responsibilities

• Acknowledge and welcome patients; greet visitors; answer calls promptly.
• Verify and update patient information; confirm insurance coverage.
• Schedule appointments using Practice Management/EMR systems.
• Register new patients and explain policies; collect emails for portal.
• Collect copays, process referrals, and obtain authorizations as needed.
• Maintain patient records and assist with office opening/closing procedures.

Skills

Interpersonal skills

Keyboarding

Medical terminology

Computers

Education

High School Diploma

Associates Degree preferred

Tools

EMR

Practice management

Medifax

Population health registry

Iterminal

Job description

MyMichigan Health is seeking a Front Office/Patient Service Assistant to provide clerical and receptionist support for the practice, answer phones, schedule appointments, register patients, verify insurance, collect payments and process referrals.

You will coordinate activity between front office, clinical staff and providers, greet patients, maintain patient information, and support HIPAA compliance while delivering courteous, professional service to a diverse patient population.