Front Desk Concierge - Hospital Welcome & Support

MyMichigan Health; Midland (MI); On-site; USD 16,531,000 - 24,797,000; Full time

Job summary

MyMichigan Health is seeking a friendly concierge for the front desk to greet patients and visitors, provide information, and coordinate deliveries with volunteers. The role includes guiding visitors in Midland and supporting families with directions to local amenities.

The position emphasizes excellent interpersonal skills, basic computer use, and adherence to hospital policies, with annual credentialing and safety requirements.

Qualifications

• Interpersonal skills and clear communication are essential.
• Familiarity with basic computer applications and medical office practices.
• Equivalent experience in a medical center may substitute formal education.
• OSHA and TB training may be required annually.

Responsibilities

• Greet patients, visitors, clergy, florists, vendors, and business people by providing information, direction, and assistance.
• Answer the telephone in a pleasant tone and convey hospital policy while maintaining confidentiality.
• Assist patient families by giving directions to restaurants, stores, and public facilities in Midland.

Skills

Interpersonal skills

Computer literacy

Reading and writing

Education

High school diploma or GED

Job description

MyMichigan Health is seeking a friendly concierge for the front desk to greet patients and visitors, provide information, and coordinate deliveries with volunteers. The role includes guiding visitors in Midland and supporting families with directions to local amenities.

The position emphasizes excellent interpersonal skills, basic computer use, and adherence to hospital policies, with annual credentialing and safety requirements.