Surgical Scheduling & Coordination Specialist

Sturdy Memorial Hospital; Attleboro (MA); On-site; USD 29,000 - 44,000; Full time

Job summary

Sturdy Memorial Hospital in Massachusetts is seeking a Surgical Coordinator to act as a liaison among patients, surgeons, clinical staff, and hospital departments, coordinating surgical scheduling and the preoperative process to ensure timely, accurate care. The role requires 3-5 years in healthcare, strong communication, and experience with insurance authorizations and testing coordination.

The position emphasizes patient experience, scheduling efficiency, and compliance with organizational and

Qualifications

• High school diploma or equivalent required.
• Associate degree in Healthcare Administration or related field preferred.
• Experience in medical office environment preferred.

Responsibilities

• Coordinate and schedule surgical procedures in accordance with physician, patient, Operating Room, and organizational requirements.
• Communicate key preoperative, operative, and postoperative information to patients, including expectations and required preparation.
• Collaborate with the Operating Room and other procedural areas to align surgical schedules.
• Verify insurance coverage and benefits for scheduled surgical services.
• Facilitate required insurance pre-authorizations and referrals.
• Assist physicians with administrative processes related to insurance appeals, peer-to-peer reviews, and other authorization procedures as needed.
• Apply established surgical scheduling protocols, policies, and requirements.
• Obtain necessary medical records, imaging, test results, and other clinical documentation required for surgical planning and anesthesia.
• Determine required preoperative testing, appointments, and clearances based on established protocols.
• Assist patients with arranging medical clearance and medical optimization appointments.
• Arrange required preoperative imaging, laboratory testing, and other diagnostic services as required.
• Monitor completion of preoperative requirements and follow up on outstanding items.
• Identify scheduling or clinical barriers that could delay or prevent a patient from proceeding with surgery and escalate appropriately.
• Facilitate communication among patients, physicians, clinical staff, Operating Room staff, anesthesia, and other departments involved in the surgical process.
• Maintain accurate and complete surgical scheduling and patient information in the electronic medical record and scheduling systems.
• Process changes, cancellations, and rescheduling of surgical procedures.
• Schedule postoperative appointments and ensure appropriate follow-up is arranged.
• Track surgical cases throughout the scheduling and preoperative process to support timely and efficient progression to surgery.

Skills

Medical office experience

Surgical scheduling

Communication skills

Insurance verification

Prior authorizations

Multitasking

Confidentiality

Education

High school diploma or equivalent

Associate degree in Healthcare Administration or related field

Tools

EMR/EHR systems

Practice management software

Scheduling software

Microsoft Office

Job description

Sturdy Memorial Hospital in Massachusetts is seeking a Surgical Coordinator to act as a liaison among patients, surgeons, clinical staff, and hospital departments, coordinating surgical scheduling and the preoperative process to ensure timely, accurate care. The role requires 3-5 years in healthcare, strong communication, and experience with insurance authorizations and testing coordination.

The position emphasizes patient experience, scheduling efficiency, and compliance with organizational and