Surgical Scheduler – Patient Care & Scheduling

Cooper University Health Care; Camden (NJ); On-site; USD 29,000 - 45,000; Full time

Job summary

Cooper Norcross Health in Camden, NJ is seeking a proficient in-patient scheduler to support surgical services. You will schedule hospital outpatient-based services, manage appointment changes and cancellations, and coordinate with clinical staff to ensure patient flow.

You will pre-register patients, verify coverage, answer patient questions, and act as liaison between patients and providers. The role requires strong customer service, ability to work under pressure, and accurate health care

Qualifications

• Proficient in-patient scheduling and professional telephone etiquette.
• Strong emphasis on customer service and ability to work under pressure.
• Knowledge of medical insurance and billing processes.

Responsibilities

• Proficient in-patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH.
• Surgical scheduler duties involve scheduling for hospital outpatient-based services, changing, and canceling appointments, to include other administrative duties as assigned.
• Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs.
• Support the checkout office, scheduling patients for procedures after office visits.
• Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions from patients.
• Answer incoming calls, directing calls to the correct party, checking voicemails, and returning missed for scheduling requests.
• Responsible for the integrity of pre-registration to include accurate health care coverage(s).
• Escalate operational, provider, or patient complaints along with other critical matters to leadership.
• Knowledge of medical insurance and billing processes.
• Must work well in stressful situations and display a high degree of efficiency at all times.
• Strong emphasis on customer service. Other duties as assigned by manager.

Skills

Scheduling

Telephone etiquette

Customer service

Education

High School Diploma

Job description

Cooper Norcross Health in Camden, NJ is seeking a proficient in-patient scheduler to support surgical services. You will schedule hospital outpatient-based services, manage appointment changes and cancellations, and coordinate with clinical staff to ensure patient flow.

You will pre-register patients, verify coverage, answer patient questions, and act as liaison between patients and providers. The role requires strong customer service, ability to work under pressure, and accurate health care