Surgical Scheduler-PRN

Cooper University Health Care; Camden (NJ); On-site; USD 29,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits package

Career growth opportunities

Job summary

Cooper University Health Care in Camden, NJ is seeking an experienced Surgical Scheduler to support inpatient scheduling and outpatient services. This role requires coordinating with patients and clinical staff to communicate results and scheduling needs, while maintaining high accuracy and service quality.

You will handle pre-registration, appointments, and post-visit scheduling for procedures, provide clear patient information, and manage calls and voicemails with professionalism.

Qualifications

• 2-3 years in medical or office setting.
• Outstanding organizational skills, typing 35-45 WPM, medical transcription required.
• High school diploma or GED is required.

Responsibilities

• Schedule for hospital outpatient-based services, including changes and cancellations.
• Interface with patients and clinical staff to communicate results and scheduling needs.
• Support check-out, pre-registration, and scheduling procedures after office visits.
• Provide accurate information to patients regarding test results and reschedule as needed.
• Answer calls, direct to the correct party, check voicemails and return missed calls.
• Escalate operational or patient complaints to leadership.
• Knowledge of medical insurance and billing processes.
• Work well under stress with a strong focus on customer service.

Skills

Patient scheduling

Telephone etiquette

Customer service

Education

High school diploma or GED

Job description

About Us

AtCooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

Proficient in-patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH. Surgical scheduler duties involve scheduling for hospital outpatient-based services, changing, and canceling appointments, to include other administrative duties as assigned. Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs. Support checkout office, scheduling patients for procedures after office visits. Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions from patients. Answer incoming calls, directing calls to the correct party, checking voicemails, and returning missed for scheduling requests.

Proficient in patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH.

Surgical scheduler duties involve scheduling for hospital outpatient based services, changing, and canceling appointments, to include other administrative duties as assigned.

Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs.

Support checkout at Gastroenterology’s ambulatory office, scheduling patients for procedures after office visits.

Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions from patients.

Answer incoming calls, directing calls to the correct party, checking voicemails, and returning missed for scheduling requests.

Responsible for the integrity of pre-registration to include accurate health care coverage(s).

Escalate operational, provider, or patient complaints along with other critical matters to leadership.

Knowledge of medical insurance and billing processes.

Must work well in stressful situations and display a high degree of efficiency at all times.

Strong emphasis on customer service.

Experience Required

2-3 years in medical or office setting.

Outstanding organizational skills, typing 35-45 WPM, medical transcription required.

Education Requirements

HIGH SCHOOL OR GED

Salary Min ($)

USD $21.00

Salary Max ($)

USD $33.00

• Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement.
• We also provide attractive working conditions and opportunities for career growth through professional development.