Patient Services & Scheduling Coordinator

Cooper University Health Care; Moorestown Township (NJ); On-site; USD 25,000 - 40,000; Full time

Job summary

Cooper Norcross Health in Camden, NJ is seeking a Patient Service Representative to be a key resource for the department, patients, families, and health care teams within the scope of their role.

You will support administrative and scheduling needs across Innovative Delivery Programs, including Population Health at Home, Remote Patient Monitoring, Complex and Transitional Care, and related initiatives as needed.

Qualifications

• Minimum one year of recent registration or billing experience working in a medical facility preferred.
• Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.
• Epic experience preferred.
• Excellent organizational, written/verbal communication and teamwork skills.
• Demonstrated performance of excellent customer service skills.

Responsibilities

• Answers and fields phone calls and voice mail messages, monitors assigned front desk pools, documents events in patients’ digital health record, and escalates as appropriate.
• Faxes, scans PHI into their digital health record, and sorts mail.
• Schedules and confirms patient appointments and performs check-in, check-out.
• Prepares patient charts and information prior to scheduled appointment.
• Facilitates activation of patient’s MyChart account if not active.
• Supports patient screening for digital remote patient monitoring (RPM) program eligibility and enrollment.
• Orders/ships digital remote monitoring devices and confirms patient receipt.
• Collaborates with patients, care givers, providers, and other health care team members.

Skills

Customer service

Phone etiquette

Communication skills

Teamwork

Education

High School Diploma or equivalent

Tools

Epic

Job description

Cooper Norcross Health in Camden, NJ is seeking a Patient Service Representative to be a key resource for the department, patients, families, and health care teams within the scope of their role.

You will support administrative and scheduling needs across Innovative Delivery Programs, including Population Health at Home, Remote Patient Monitoring, Complex and Transitional Care, and related initiatives as needed.