SURGICAL SCHEDULER

Cooper Norcross Health; Camden (NJ); On-site; USD 38,000 - 50,000; Full time

Job summary

Cooper Norcross Health in Camden, NJ, is seeking a medical scheduler to support our mission with reliable patient scheduling and courteous service. The role involves coordinating hospital outpatient services, handling calls, updating patient records, and communicating results with staff and patients.

Candidates should have 2–3 years in a medical/office setting, 35–45 WPM typing, and a high school diploma or equivalent.

Qualifications

• 2-3 years in medical or office setting.
• Outstanding organizational skills, typing 35-45 WPM, medical transcription required.
• High School Diploma or Equivalent required.

Responsibilities

• Proficient in-patient scheduling to support CUH mission.
• Handle professional telephone etiquette and ensure patient satisfaction.
• Interface with patients and clinical staff to communicate results and scheduling needs.
• Support the checkout office, scheduling procedures after visits.
• Provide accurate information to patients regarding test results and reschedule as needed.
• Answer calls, direct to the correct party, check voicemails, and return missed calls.
• Ensure accurate pre-registration and health coverage information.
• Escalate operational, provider, or patient complaints to leadership.
• Understand medical insurance and billing processes.
• Work well under stress and maintain high efficiency.
• Maintain strong emphasis on customer service.

Skills

In-patient scheduling

Telephone etiquette

Customer service

Communication

Team liaison

Attention to detail

Medical insurance knowledge

Billing processes

Stress management

Education

High School Diploma or Equivalent

Job description

About Us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

About Us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings. Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers. The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals - its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children's Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services. Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report's Best Hospitals annual survey for eight years. More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore. Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.

Short Description

• Proficient in-patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH.
• Surgical scheduler duties involve scheduling for hospital outpatient-based services, changing, and canceling appointments, to include other administrative duties as assigned.
• Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs.
• Support the checkout office, scheduling patients for procedures after office visits.
• Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions from patients.
• Answer incoming calls, directing calls to the correct party, checking voicemails, and returning missed for scheduling requests.
• Responsible for the integrity of pre-registration to include accurate health care coverage(s).
• Escalate operational, provider, or patient complaints along with other critical matters to leadership.
• Knowledge of medical insurance and billing processes.
• Must work well in stressful situations and display a high degree of efficiency at all times.
• Strong emphasis on customer service. Other duties as assigned by manager.

Experience Required

2-3 years in medical or office setting.

Education Requirements

Outstanding organizational skills, typing 35-45 WPM, medical transcription required.

High School Diploma or Equivalent required.