Surgical Scheduler: OR Scheduling & Coordination

Beth Israel Lahey Health; Cambridge (MA); On-site; USD 49,000 - 66,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Scheduling Coordinator to ensure efficient scheduling of procedure-based cases, coordinating with surgical offices, anesthesia, and clinical staff to optimize patient flow and OR utilization.

This full-time role, Monday through Friday, includes Epic scheduling template work, prior authorizations, and patient education to support smooth surgical care pathways.

Qualifications

• High school diploma or equivalent; post-secondary business coursework preferred.
• A minimum of two years’ experience in procedural services or other healthcare settings preferred.
• Basic understanding of medical terminology.
• Strong verbal and written communication skills for effective collaboration with clinical and administrative teams.
• Demonstrated proficiency with PC systems and multiple software applications. Epic experience preferred.
• Excellent attention to detail and organizational skills.

Responsibilities

• Coordinate and schedule surgical and procedural cases.
• Serve as a liaison between surgical offices, admitting, anesthesia, nursing staff to ensure efficient scheduling and resource utilization.
• Verify case details including procedure type, diagnosis codes, required settings and other special needs prior to scheduling.
• Ensure proper sequencing and timing of cases to optimize patient flow and operating room efficiency.
• Understand and adhere to block booking policies and daily schedule limits.
• Proactively communicate potential conflicts and overbookings to providers and affected surgical offices or clinics.
• Provide excellent customer service to clinical staff, surgeons, and administrative counterparts.
• Perform occasional maintenance of Epic scheduling templates.
• Provide patient education with regards to procedures such as patient prep-instructions
• May complete portions of the financial clearing process, including prior authorizations, and insurance referrals for all surgical procedures
• May use Craneware and other specialty software for medical necessity and prior authorization checks
• Reviews authorization requirements, benefit coverage and cost sharing information for surgical procedures utilizing online provider portals.
• Educates patients on cost sharing information and collecting pre-payment and/or referring to Financial Counselors prior to scheduling surgery
• May work with a third-party company for image, pathology coordination prior to scheduling surgeries

Skills

Verbal communication

Written communication

Attention to detail

Organizational skills

Team collaboration

Education

High school diploma or equivalent

Post-secondary business coursework preferred

Tools

Epic Scheduling

Office software

Job description

Beth Israel Lahey Health is seeking a Scheduling Coordinator to ensure efficient scheduling of procedure-based cases, coordinating with surgical offices, anesthesia, and clinical staff to optimize patient flow and OR utilization.

This full-time role, Monday through Friday, includes Epic scheduling template work, prior authorizations, and patient education to support smooth surgical care pathways.