Surgical Scheduling Lead

Veterans in Healthcare; Boston (MA); On-site; USD 70,000 - 95,000; Full time

Job summary

Beth Israel Deaconess Medical Center in Boston is seeking an experienced surgical scheduling administrator who will manage and optimize scheduling workflows, coordinate with Plastic and Reconstructive surgeons and clinical staff, and act as lead liaison among physicians, patients, OR, and pre-test teams. The role emphasizes quality-based, customer-oriented service with confidentiality and teamwork.

The responsibilities include pre-authorization coordination, referrals, patient testing, and

Qualifications

• High school diploma required with 3–5 years in a busy medical practice.
• Knowledge of pre-admission and pre-testing requirements is helpful.
• Strong customer service and communication skills; detail oriented.

Responsibilities

• Manage and review surgical schedules to ensure proper bookings.
• Schedule patient surgical and procedure appointments and inform patients.
• Coordinate pre-authorization, referrals, and insurance queries.
• Onboard and train new surgical scheduling staff.
• Maintain monthly statistics on case volume and ensure accurate records.

Skills

Multi-tasking

Customer service

Communication

Insurance regulations

CPT/ICD9 knowledge

Attention to detail

Team collaboration

Education

High school Diploma

Tools

CPT coding

ICD-9 coding

Job description

Beth Israel Deaconess Medical Center in Boston is seeking an experienced surgical scheduling administrator who will manage and optimize scheduling workflows, coordinate with Plastic and Reconstructive surgeons and clinical staff, and act as lead liaison among physicians, patients, OR, and pre-test teams. The role emphasizes quality-based, customer-oriented service with confidentiality and teamwork.

The responsibilities include pre-authorization coordination, referrals, patient testing, and