Surgical Oncology Patient Services Specialist

University of California - Los Angeles Health; Los Angeles (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

University of California - Los Angeles Health is seeking a patient liaison role supporting Surgical Oncology- Pancreatic Disease. You will act as a bridge between physicians and patients, helping patients access services within the health system and coordinating with referring physicians.

Responsibilities include facilitating communication, guiding patients through EPIC/Care Connect workflows, and providing follow-up to ensure timely care.

Qualifications

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
• Ability to establish and maintain productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
• Skill in prioritizing assignments to complete work in a timely and accurate manner.
• Ability to understand and correctly use technical terminology, correctly identify and extract data from hospital records.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.
• Ability to handle high phone call volumes on multiple phone lines.
• Knowledge of EPIC/ CareConnect and other hospital systems.

Job description

University of California - Los Angeles Health is seeking a patient liaison role supporting Surgical Oncology- Pancreatic Disease. You will act as a bridge between physicians and patients, helping patients access services within the health system and coordinating with referring physicians.

Responsibilities include facilitating communication, guiding patients through EPIC/Care Connect workflows, and providing follow-up to ensure timely care.