Patient Services Liaison & Care Access Specialist

University of California - Los Angeles Health; Los Angeles (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

University of California - Los Angeles Health is seeking a liaison to assist patients and physicians within the practice. Major duties include facilitating access to services, coordinating with referring physicians, and following up through telephone and EPIC/Care Connect.

Ideal candidates will have strong prioritization, relationship-building, communication skills and the ability to manage multiple demands in a diverse patient population.

Qualifications

• Prioritizes tasks to reflect job responsibilities.
• Builds productive relationships with faculty and patients.
• Integrates competing demands into a productive environment.
• Clearly conveys complex problems verbally.
• Interacts diplomatically with patients of varying health.
• Provides coverage for Community Clinics as assigned.

Responsibilities

• Act as liaison for patients and physicians.
• Assist patients in accessing services within the health system.
• Facilitate communication with referring physicians.
• Refer patients to resources and follow up via telephone and EPIC/Care Connect.
• Support our sister unit.

Skills

Prioritization

Relationship management

Problem solving

Verbal communication

Diplomacy

Clinic coverage

Job description

University of California - Los Angeles Health is seeking a liaison to assist patients and physicians within the practice. Major duties include facilitating access to services, coordinating with referring physicians, and following up through telephone and EPIC/Care Connect.

Ideal candidates will have strong prioritization, relationship-building, communication skills and the ability to manage multiple demands in a diverse patient population.