Surgical Oncology Clinical Concierge (Full-time)

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Full medical, dental, and vision plans

Paid time off (PTO)

Tuition reimbursement for you and your

Employee Referral Program Bonus

Job summary

Johns Hopkins Medicine is seeking a Clinical Customer Service Representative for the Surgical Oncology unit (Weinberg 4C/D). This full-time role on a rotating shift (36 hours) serves as the central contact for patients, families, visitors, and staff, ensuring timely, courteous service in a fast-paced environment.

Requirements include a high school diploma, at least 6 months in healthcare or office settings, strong interpersonal skills, and proficiency with Microsoft Word; familiarity with

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting.
• Substantial interpersonal skills are needed to interact with patients, families and medical staff.
• Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards.
• Proficiency with Microsoft Word, proficiency with presentation and spreadsheet software preferred.
• Ability to learn and incorporate a variety of clinical and administrative automated systems and software into daily work duties.

Responsibilities

• Serve as central point of contact on the care unit for patients, families, visitors and health care team.
• Support Nursing staff and Administrative staff to meet unit needs.
• Comply with Johns Hopkins Hospital policies and procedures while delivering exceptional customer service.

Skills

Interpersonal skills

Customer service

Relationship building

Communication skills

Adaptability

Education

High School Diploma or equivalent

Tools

Microsoft Word

PowerPoint

Excel

Job description

Johns Hopkins Medicine is seeking a Clinical Customer Service Representative for the Surgical Oncology unit (Weinberg 4C/D). This full-time role on a rotating shift (36 hours) serves as the central contact for patients, families, visitors, and staff, ensuring timely, courteous service in a fast-paced environment.

Requirements include a high school diploma, at least 6 months in healthcare or office settings, strong interpersonal skills, and proficiency with Microsoft Word; familiarity with