Clinical Customer Service Rep - Surgical Oncology

Johns Hopkins Hospital; Washington, Baltimore (District of Columbia, MD); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Full medical, dental, and vision plans

Paid time off (PTO)

Tuition reimbursement for you and your

dependents

Employee Referral Bonus

Job summary

Johns Hopkins Hospital in Baltimore, MD seeks a Clinical Customer Service Rep for Surgical Oncology. This part-time, rotating-shift role (approx. 32 hours) serves as the central unit contact for patients, families, visitors, and the care team.

You will deliver professional, friendly, efficient service while supporting nurses and administrative staff with information systems. The ideal candidate has a High School Diploma or equivalent and at least 6 months in healthcare or office settings, with

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting.
• Substantial interpersonal skills to interact with patients, families and medical staff.
• Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards.
• Proficiency with Microsoft Word; presentation and spreadsheet software preferred.
• Ability to learn and incorporate clinical and administrative automated systems and software into daily work duties.

Responsibilities

• Serve as central point of contact on the care unit for patients, families, visitors and health care team.
• Provide professional, friendly and efficient daily performance of duties.
• Support Nursing and Administrative staff with information systems.
• Meet unit and department policies and procedures.

Skills

Customer service

Interpersonal skills

Microsoft Word

Data entry

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Job description

Requisition #:679291 Location:Johns Hopkins Hospital, Baltimore, MD 21287 Category:Clerical and Administrative Support Schedule:Rotating Shift Employment Type:Part-time

Make it happen at Hopkins.

Clinical Customer Service Rep – Surgical Oncology

Full time – Rotating Shift – 32 hours

• This role will have two shifts, they are 3:00pm to 11:00pm to 7:30am
• The schedule will vary from week to week and will include working weekends.

The Clinical Customer Service Representative works as the central point of contact on the care unit for patients, families, visitors and members of the health care team. This is a fast-paced position that requires professional, friendly and efficient performance of the daily duties. The ideal candidate will possess the highest level of Customer Service skills, knowledge of information & computer systems, the ability to work and assist with Nursing staff & Administrative staff, all in the effort to meet the needs of the unit, department in accordance with Johns Hopkins Hospital policy and procedures.

What Awaits You

Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes:

• Full medical, dental, and vision plans,
• Paid time off (PTO),
• Tuition reimbursement for you and your dependents. Tell a friend and get paid with our Employee Referral Program Bonus!

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting
• Substantial interpersonal skills are needed to interact with patients, families and medical staff.
• Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards.
• Proficiency with Microsoft Word, proficiency with presentation and spreadsheet software preferred.
• Ability to learn and incorporate a variety of clinical and administrative automated systems and software into daily work duties.

Important Notices

• Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range: Minimum 17.99/hour - Maximum 20.88/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.