Clinical Customer Service Rep - Surgical Oncology

Johns Hopkins Hospital; Tacoma (WA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Full medical, dental, and vision plans

Paid time off (PTO)

Tuition reimbursement

Job summary

The Johns Hopkins Hospital in Baltimore, MD is seeking a Clinical Customer Service Representative for the Surgical Oncology unit (Weinberg 4C/D). This full-time, rotating-shift role provides central care-unit support for patients, families and staff.

You will use information systems and assist Nursing and Administrative teams, upholding Hopkins customer service standards. Requires a High School Diploma, 6 months healthcare/office experience, and MS Word skills.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting.
• Strong interpersonal skills to interact with patients, families and medical staff.
• Proficiency with Microsoft Word; presentation and spreadsheet software preferred.
• Ability to learn and incorporate clinical and administrative automated systems and software.

Responsibilities

• Serve as central point of contact on the care unit for patients, families, visitors and health care team.
• Perform daily duties with professional, friendly and efficient service.
• Support Nursing and Administrative staff to meet unit needs.

Skills

Interpersonal skills

Microsoft Word

Presentation software

Spreadsheet software

Education

High School Diploma or equivalent

Job description

Requisition #:683417 Location:Johns Hopkins Hospital, Baltimore, MD 21287 Category:Clerical and Administrative Support Schedule:Rotating Shift Employment Type:Full Time

Make it happen at Hopkins.

Clinical Customer Service Rep – Surgical Oncology

Full time – Rotating Shift – 36 hours

The Clinical Customer Service Representative works as the central point of contact on the care unit for patients, families, visitors and members of the health care team. This is a fast-paced position that requires professional, friendly and efficient performance of the daily duties. The ideal candidate will possess the highest level of Customer Service skills, knowledge of information & computer systems, the ability to work and assist with Nursing staff & Administrative staff, all in the effort to meet the needs of the unit, department in accordance with Johns Hopkins Hospital policy and procedures.

The Johns Hopkins Hospital Surgical Oncology Unit (Weinberg 4C/D)

This is a 27-bed unit with a focus on surgical oncology patients. Patients include those who have undergone GI, Head and Neck, and General surgery. This is an acute care level floor; however, the patients require specialized nursing care, assessments, and education.

What Awaits You

• Full medical, dental, and vision plans,
• Paid time off (PTO),
• Tuition reimbursement for you and your dependents. Tell a friend and get paid with our Employee Referral Program Bonus!

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting
• Substantial interpersonal skills are needed to interact with patients, families and medical staff.
• Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards.
• Proficiency with Microsoft Word, proficiency with presentation and spreadsheet software preferred.
• Ability to learn and incorporate a variety of clinical and administrative automated systems and software into daily work duties.

Important Notices

• Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range:

Minimum 18.27/hour - Maximum 21.20/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.