Clinical Customer Service Rep - Surgical Oncology

Johns Hopkins Health System; Baltimore (MD); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Full medical, dental, and vision plans

Paid time off (PTO)

Tuition reimbursement for you and your

Employee Referral Program Bonus

Job summary

Johns Hopkins Medicine is seeking a Clinical Customer Service Representative for the Surgical Oncology unit (Weinberg 4C/D). This full-time role on a rotating shift (36 hours) serves as the central contact for patients, families, visitors, and staff, ensuring timely, courteous service in a fast-paced environment.

Requirements include a high school diploma, at least 6 months in healthcare or office settings, strong interpersonal skills, and proficiency with Microsoft Word; familiarity with

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting.
• Substantial interpersonal skills are needed to interact with patients, families and medical staff.
• Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards.
• Proficiency with Microsoft Word, proficiency with presentation and spreadsheet software preferred.
• Ability to learn and incorporate a variety of clinical and administrative automated systems and software into daily work duties.

Responsibilities

• Serve as central point of contact on the care unit for patients, families, visitors and health care team.
• Support Nursing staff and Administrative staff to meet unit needs.
• Comply with Johns Hopkins Hospital policies and procedures while delivering exceptional customer service.

Skills

Interpersonal skills

Customer service

Relationship building

Communication skills

Adaptability

Education

High School Diploma or equivalent

Tools

Microsoft Word

PowerPoint

Excel

Job description

Make it happen at Hopkins.

Clinical Customer Service Rep – Surgical Oncology

Full time – Rotating Shift – 36 hours

The Clinical Customer Service Representative works as the central point of contact on the care unit for patients, families, visitors and members of the health care team. This is a fast-paced position that requires professional, friendly and efficient performance of the daily duties. The ideal candidate will possess the highest level of Customer Service skills, knowledge of information & computer systems, the ability to work and assist with Nursing staff & Administrative staff, all in the effort to meet the needs of the unit, department in accordance with Johns Hopkins Hospital policy and procedures.

The Johns Hopkins Hospital Surgical Oncology Unit (Weinberg 4C/D)

is a 27-bed unit with a focus on surgical oncology patients. Patients include those who have undergone GI, Head and Neck, and General surgery. This is an acute care level floor; however, the patients require specialized nursing care, assessments, and education.

What awaits you:

Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes:

• Full medical, dental, and vision plans,
• Paid time off (PTO),
• Tuition reimbursement for you and your dependents. Tell a friend and get paid with our Employee Referral Program Bonus!

Qualifications:

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting
• Substantial interpersonal skills are needed to interact with patients, families and medical staff.
• Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards.
• Proficiency with Microsoft Word, proficiency with presentation and spreadsheet software preferred.
• Ability to learn and incorporate a variety of clinical and administrative automated systems and software into daily work duties.

Important Notices:

***Authorization to Work in the United States:

Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range:

Minimum 18.27/hour - Maximum 21.20/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.