Surgical Coordinator | Surgery Oncology| Full Time| Days

University of Florida Jacksonville Physicians, Inc.; Jacksonville (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

University of Florida Jacksonville Physicians, Inc. is seeking a qualified individual to coordinate surgical scheduling activities under supervision. Responsibilities include scheduling pre-operative appointments, verifying insurance coverage, and providing excellent customer service.

The ideal candidate will have 2 years of experience in Ambulatory Healthcare and customer service, along with a High School Diploma or GED. Join UFJPI in a dynamic work environment.

Qualifications

• 2 years working in an Ambulatory Healthcare environment.
• 2 years of customer service experience.
• 2 years working with third party payors (insurance carriers).

Responsibilities

• Coordinate surgical scheduling activities for clinic physicians.
• Instruct patients on administrative and financial processes.
• Verify insurance coverage and obtain authorization.
• Utilize the internal surgical scheduling EPIC application.

Skills

Customer service

Communication skills

Attention to detail

Education

High School Diploma or GED equivalent

Tools

EPIC application

Job description

Overview

Under the supervision of the Department Director, Ambulatory Administrator, or Office Manager, directs, coordinates and facilitates the surgical scheduling activities of all clinic physicians. Utilizes appropriate administrative, financial and operational policies and procedures to facilitate continuity of care for the surgical patient. Acts as liaison between the department and other surgical and financial areas.

Responsibilities

• Coordinates the scheduling of pre-operative appointments to include preadmission testing, history and physical, and other associated tests or services related to the surgical procedure.
• Attends and actively listens and participates in the regularly scheduled Referral Coordinator and/or Surgical Coordinator training sessions and meetings.
• Instructs patients on administrative, financial and preoperative processes.
• Verifies insurance coverage, obtains authorization, submits clinical information as required and communicates with patient, vendors, surgeon and hospital abreast of the surgical plan.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Utilizes the internal surgical scheduling EPIC application and external scheduling processes.
• Identifies and requests specialized equipment and/or personnel required by the physicians for performance of each surgical case.
• Reviews reports to determine if procedures authorized match procedures performed and if authorization is required for unscheduled surgeries performed after hours.
• Prepares reports as requested, educates staff members and physicians in new processes, policies and procedures.
• Participates as an active care team member in the coordination of patient care.

Qualifications

• 2 years working in an Ambulatory Healthcare environment (required)
• 2 years customer service (required)
• 2 years working with third party payors (insurance carriers) (required)

Education

High School Diploma or GED equivalent - required

Travel

Up to 10%

UFJPI is an Equal Opportunity Employer and Drugfree Workplace