Surgical Coordinator | Ophthalmology| Full Time | Days

University of Florida Jacksonville Physicians, Inc.; Jacksonville (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

University of Florida Jacksonville Physicians, Inc. is seeking a Surgical Scheduling Coordinator to direct, coordinate and streamline the scheduling activities of clinic physicians in Jacksonville.

Under supervision, this role facilitates pre-operative scheduling, insurance verification and authorizations, and coordination with patients and the care team. Proficiency with EPIC and strong customer service are essential. Travel up to 10% may be required.

Qualifications

• 2 years - working in an Ambulatory Healthcare environment.
• 2 years - customer service
• 2 years - working with third party payors (insurance carriers)

Responsibilities

• Coordinates the scheduling of pre-operative appointments including preadmission testing, history and physical, and related tests.
• Attends and participates in Referral/Surgical Coordinator training sessions and meetings.
• Instructs patients on administrative, financial and pre-operative processes; verifies insurance coverage and obtains authorization.
• Communicates with patient, vendors, surgeon and hospital about the surgical plan.
• Uses the internal EPIC scheduling application and external scheduling processes.
• Identifies and requests specialized equipment and personnel needed for each case.
• Reviews reports to ensure procedures authorized match those performed.
• Prepares reports, educates staff/physicians on new processes and participates in care coordination.

Skills

Ambulatory scheduling

Customer service

EPIC scheduling

Communication

Education

High School Diploma or GED

Tools

EPIC system

Job description

Overview

Under the supervision of the Department Director, Ambulatory Administrator, or Office Manager, directs, coordinates and facilitates the surgical scheduling activities of all clinic physicians. Utilizes appropriate administrative, financial and operational policies and procedures to facilitate continuity of care for the surgical patient. Acts as liaison between the department and other surgical and financial areas.

Responsibilities

• Coordinates the scheduling of pre-operative appointments to include preadmission testing, history and physical, and other associated tests or services related to the surgical procedure.
• Attends and actively listens and participates in the regularly scheduled Referral Coordinator and/or Surgical Coordinator training sessions and meetings.
• Instructs patients on administrative, financial and pre operative processes. Verifies insurance coverage, obtains authorization, submits clinical information as required and communicates with patient, vendors, surgeon and hospital abreast of the surgical plan.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Utilizes the internal surgical scheduling EPIC application and external scheduling processes. Identifies and requests specialized equipment and/or personnel required by the physicians for performance of each surgical case.
• Review reports to determine if procedures authorized match procedures performed.
• Reviews reports to determine if authorization is required for unscheduled surgeries performed after hours.
• Prepares reports as requested, educates staff members and physicians in new processes, policies and procedures.
• Participates as an active care team member in the coordination of patient care.

Qualifications

Experience Requirements: 2 years - working in an Ambulatory Healthcare environment - required 2 years - customer service - required 2 years - working with third party payors (insurance carriers) required Education: High School Diploma or GED equivalent - required Travel: Up to 10%

UFJPI IS AN EQUAL OPPORTUNITY EMPLOYER AND DRUG FREE WORKPLACE