Surgery Coordinator II Lead Certified – Orthopedics Blended Onsite and Remote Work-Full Time-Days

University of Florida Jacksonville Physicians, Inc.; Jacksonville (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

University of Florida Jacksonville Physicians, Inc. is seeking a Surgical Scheduling Coordinator to direct and coordinate the scheduling of all clinic physicians’ surgeries.

The role involves liaison duties, policy adherence, and ensuring continuity of care for surgical patients. Under supervision, you will verify insurance coverage, obtain authorizations, and communicate plans with patients, surgeons, and hospital staff while providing excellent service.

Qualifications

• 4 years working in an ambulatory healthcare environment.
• 4 years customer service experience.
• 4 years working with third-party payors (insurance carriers).

Responsibilities

• Participates as an active care team member in coordinating patient care.
• Provides oversight of daily surgical scheduling, including hiring, staffing, training, coaching and feedback.
• Supports the objectives of the surgical scheduling team by functioning as a surgical coordinator.
• Works with the Director/Office Manager to schedule surgeries and manage workflow for optimal coverage.
• Attends meetings about surgical scheduling, hospital, outpatient and clinic operations.
• Instructs patients on administrative, financial, and preoperative processes.
• Verifies insurance coverage, obtains authorization, communicates surgical plan to patient, vendors, surgeon, and hospital.
• Provides excellent customer service to patients, families, and treatment team members.
• Utilizes EPIC scheduling application and external scheduling processes.
• Identifies equipment or personnel needs for surgical cases.
• Reviews authorization vs procedures performed and after-hours surgeries as needed.
• Prepares reports and educates staff on new processes and policies.

Skills

Ambulatory healthcare experience

Customer service

Experience with third-party payors

Education

High School Diploma/GED

Job description

Overview

This position offers the stability of a predictable weekday schedule (9:00 AM to 5:30 PM) while providing flexibility in work location.

Description

Under the supervision of the Department Director, Ambulatory Administrator, or Office Manager, directs, coordinates and facilitates the surgical scheduling activities of all clinic physicians. Utilizes appropriate administrative, financial and operational policies and procedures to facilitate continuity of care for the surgical patient. Acts as liaison between the department and other surgical and financial areas.

Responsibilities

• Participates as an active care team member in the coordination of patient care.
• Provides oversight of the daily surgical scheduling for the department, including participating in hiring, staffing, training, coaching, and providing feedback.
• Support the objectives and goals of the surgical scheduling team by functioning as a surgical coordinator.
• Works closely with the Director/Office Manager in effective scheduling of surgeries and workflow to provide optimum coverage with available resources to meet departmental goals relating to production and quality.
• Attends and actively listens and participates in Ortho and institutional meetings about surgical scheduling, hospital, outpatient, and clinic.
• Instructs patients on administrative, financial, and preoperative processes.
• Verifies insurance coverage, obtains authorization, submits clinical information as required and communicates with patient, vendors, surgeon, and hospital abreast of the surgical plan.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Utilizes the internal surgical scheduling EPIC application and external scheduling processes.
• Identifies and requests specialized equipment and/or personnel required by the physicians for performance of each surgical case.
• Review reports to determine if procedures authorized match procedures performed. Reviews reports to determine if authorization is required for unscheduled surgeries performed after hours.
• Prepares reports as requested, educates staff members and physicians in new processes, policies and procedures.

Qualifications

• 4 years- working in an Ambulatory Healthcare environment
• 4 years- customer service
• 4 years- working with third-party payors (insurance carriers)

Education

High School Diploma/ GED equivalent

Certification / Licensure

Certified Professional Coder (CPC) required at time of hire

Preferred Experience

EPIC EMR, Preferred Orthopedic Scheduling experience, and analyzing Ortho-related reports.

Travel

Up to 25%

Additional Duties

Additional duties as assigned may vary.

UFJPI is an Equal Opportunity Employer and Drug Free Workplace