Surgical Coordinator | Ophthalmology| Full Time | Days

UF Health; Jacksonville (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

UF Health in Jacksonville, FL is seeking a Surgical Scheduling Coordinator to coordinate the scheduling of pre-operative and surgical procedures for clinic physicians. Under supervision, you will ensure proper authorization, insurance verification, and communication with patients and the care team, utilizing the EPIC scheduling system and related processes.

You will support care teams by reviewing authorization needs, educating staff on new procedures, and maintaining high-quality customer

Qualifications

• Experience in ambulatory healthcare is required.
• Minimum 2 years in customer service.
• Experience working with third-party payors is required.

Responsibilities

• Coordinate scheduling of pre-operative appointments and related tests.
• Verify insurance coverage and obtain required authorizations.
• Communicate with patients, surgeons, and hospital staff about plans.
• Utilize EPIC scheduling system and coordinate with care teams.
• Prepare reports and educate staff on new policies.

Skills

Customer service

Administrative skills

Communication

Education

High School Diploma or GED

Tools

EPIC Scheduling

Job description

Overview

Under the supervision of the Department Director, Ambulatory Administrator, or Office Manager, directs, coordinates and facilitates the surgical scheduling activities of all clinic physicians. Utilizes appropriate administrative, financial and operational policies and procedures to facilitate continuity of care for the surgical patient. Acts as liaison between the department and other surgical and financial areas.

Responsibilities

Coordinates the scheduling of pre-operative appointments to include preadmission testing, history and physical, and other associated tests or services related to the surgical procedure. Attends and actively listens and participates in the regularly scheduled Referral Coordinator and/or Surgical Coordinator training sessions and meetings.

Instructs patients on administrative, financial and pre operative processes. Verifies insurance coverage, obtains authorization, submits clinical information as required and communicates with patient, vendors, surgeon and hospital abreast of the surgical plan.

Provides excellent customer service for patients/families/representatives and other members of the treatment team.

Utilizes the internal surgical scheduling EPIC application and external scheduling processes. Identifies and requests specialized equipment and/or personnel required by the physicians for performance of each surgical case.

Review reports to determine if procedures authorized match procedures performed.

Reviews reports to determine if authorization is required for unscheduled surgeries performed after hours.

Prepares reports as requested, educates staff members and physicians in new processes, policies and procedures.

Participates as an active care team member in the coordination of patient care.

Qualifications

Experience Requirements: 2 years - working in an Ambulatory Healthcare environment - required 2 years - customer service - required 2 years - working with third party payors (insurance carriers) required Education: High School Diploma or GED equivalent - required Travel: Up to 10%

UFJPI IS AN EQUAL OPPORTUNITY EMPLOYER AND DRUG FREE WORKPLACE