Surgical Coordinator | GI St. Johns | Days | Full Time

UF Health; Florida; On-site; USD 34,000 - 42,000; Full time

Job summary

UF Health in Florida is seeking an Ambulatory Surgery Scheduler to direct the scheduling activities for clinic physicians, ensuring continuity of care through adherence to administrative, financial, and operational policies.

You will coordinate pre-operative appointments, verify insurance coverage, obtain authorizations, and liaise with patients, surgeons and hospital staff to optimize patient flow and scheduling accuracy.

Qualifications

• Ambulatory healthcare experience required.
• Customer service experience required.
• Experience with third party payors (insurance carriers) required.

Responsibilities

• Coordinate scheduling of pre-operative appointments including testing and related services.
• Instruct patients on administrative, financial and pre-operative processes.
• Verify insurance coverage, obtain authorization, and communicate the surgical plan to patients and staff.
• Provide excellent customer service to patients and care teams.
• Utilize the EPIC scheduling system and external scheduling processes.
• Identify equipment or personnel needs for each surgical case.
• Prepare reports and educate staff on new policies and procedures.
• Participate as a care team member in coordinating patient care.
• Attend Referral/Surgical Coordinator training sessions and meetings.
• Travel up to 10% as required.

Skills

Customer service

Communication

Interpersonal skills

Education

High School Diploma or GED

Tools

EPIC

Job description

Overview

Job Duties

Under the supervision of the Department Director, Ambulatory Administrator, or Office Manager, directs, coordinates and facilitates the surgical scheduling activities of all clinic physicians. Utilizes appropriate administrative, financial and operational policies and procedures to facilitate continuity of care for the surgical patient. Acts as liaison between the department and other surgical and financial areas.

Responsibilities

Essential Functions

• Coordinates the scheduling of pre-operative appointments to include preadmission testing, history and physical, and other associated tests or services related to the surgical procedure.
• Instructs patients on administrative, financial and pre-operative processes.
• Verifies insurance coverage, obtains authorization, submits clinical information as required and communicates with patient, vendors, surgeon and hospital abreast of the surgical plan.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Utilizes the internal surgical scheduling EPIC application and external scheduling processes.
• Identifies and requests specialized equipment and/or personnel required by the physicians for performance of each surgical case.
• Review reports to determine if procedures authorized match procedures performed. Reviews reports to determine if authorization is required for unscheduled surgeries performed after hours.
• Prepares reports as requested, educates staff members and physicians in new processes, policies and procedures.
• Participates as an active care team member in the coordination of patient care.
• Attends and actively listens and participates in the regularly scheduled Referral Coordinator and/or Surgical Coordinator training sessions and meetings.
• required Travel: Up to 10%

Qualifications

Experience Requirements

• 2 years working in an Ambulatory Healthcare environment required
• 2 years customer service required
• 2 years working with third party payors (insurance carriers) required

Education Requirements

• High School Diploma or GED required

UFJPI is an Equal Opportunity Employer and Drug Free Workplace