Surgical Coordinator | Business Services | Downtown

University of Florida Jacksonville Physicians, Inc.; Jacksonville (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

A healthcare provider institution in Jacksonville is seeking a Surgical Coordinator to manage surgical scheduling and ensure continuity of patient care. Ideal candidates will have a high school diploma, experience in ambulatories, and strong customer service skills. Responsibilities include coordinating appointments, verifying insurance, and educating patients. This position is full-time and offers entry-level opportunities within a supportive healthcare team.

Qualifications

• 2 years working in an Ambulatory Healthcare environment required.
• 2 years customer service required.
• 2 years working with third party payors (insurance carriers) required.

Responsibilities

• Coordinates the scheduling of pre-operative appointments.
• Instructs patients on administrative and financial processes.
• Verifies insurance coverage and submissions.
• Provides excellent customer service for patients.
• Utilizes the internal surgical scheduling EPIC application.
• Identifies and requests necessary equipment.
• Prepares reports and educates staff on processes.

Skills

Customer service

Scheduling

Education

High School Diploma or GED

Job description

Surgical Coordinator | Business Services | Downtown

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Overview

Under the supervision of the Department Director, Ambulatory Administrator, or Office Manager, directs, coordinates and facilitates the surgical scheduling activities of all clinic physicians. Utilizes appropriate administrative, financial and operational policies and procedures to facilitate continuity of care for the surgical patient. Acts as liaison between the department and other surgical and financial areas.

Responsibilities

• Coordinates the scheduling of pre-operative appointments to include preadmission testing, history and physical, and other associated tests or services related to the surgical procedure.
• Instructs patients on administrative, financial and pre-operative processes.
• Verifies insurance coverage, obtains authorization, submits clinical information as required and communicates with patient, vendors, surgeon and hospital abreast of the surgical plan.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Utilizes the internal surgical scheduling EPIC application and external scheduling processes.
• Identifies and requests specialized equipment and/or personnel required by the physicians for performance of each surgical case.
• Review reports to determine if procedures authorized match procedures performed. Reviews reports to determine if authorization is required for unscheduled surgeries performed after hours.
• Prepares reports as requested, educates staff members and physicians in new processes, policies and procedures.
• Participates as an active care team member in the coordination of patient care.
• Attends and actively listens and participates in the regularly scheduled Referral Coordinator and/or Surgical Coordinator training sessions and meetings.
• Travel up to 10%

Qualifications

Experience Requirements

• 2 years working in an Ambulatory Healthcare environment required
• 2 years customer service required
• 2 years working with third party payors (insurance carriers) required

Education Requirements

• High School Diploma or GED required

UFJPI is an Equal Opportunity Employer and Drug Free Workplace

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Health Care Provider
• Hospitals and Health Care