Surgical Coordinator | Neurosurgery Downtown | Days

University of Florida Jacksonville Physicians, Inc.; Jacksonville (FL); On-site; USD 24,796 - 27,552; Full time

Job summary

A leading healthcare provider in Jacksonville, FL is seeking an experienced Surgical Coordinator to manage surgical scheduling activities. You will coordinate pre-operative appointments and ensure all necessary documentation and insurance verifications are completed. The ideal candidate should have a background in healthcare, customer service experience, and the ability to work with third-party payors. This full-time role demands strong organizational skills and a commitment to providing excellent patient care.

Qualifications

• Minimum 2 years of experience in an Ambulatory Healthcare environment.
• Minimum 2 years of customer service experience.
• Minimum 2 years working with third-party payors.

Responsibilities

• Coordinates surgical scheduling and pre-operative appointments.
• Instructs patients on administrative and financial processes.
• Verifies insurance coverage and communicates with patients and staff.

Skills

Customer service

Scheduling and coordinating

Insurance verification

Education

High School Diploma or GED

Job description

Surgical Coordinator | Neurosurgery Downtown | Days

Jacksonville, FL $18.00-$20.00 1 month ago

Overview

Under the supervision of the Department Director, Ambulatory Administrator, or Office Manager, directs, coordinates and facilitates the surgical scheduling activities of all clinic physicians. Utilizes appropriate administrative, financial and operational policies and procedures to facilitate continuity of care for the surgical patient. Acts as liaison between the department and other surgical and financial areas.

Responsibilities

• Coordinates the scheduling of pre-operative appointments to include preadmission testing, history and physical, and other associated tests or services related to the surgical procedure.
• Instructs patients on administrative, financial and pre-operative processes.
• Verifies insurance coverage, obtains authorization, submits clinical information as required and communicates with patient, vendors, surgeon and hospital abreast of the surgical plan.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Utilizes the internal surgical scheduling EPIC application and external scheduling processes.
• Identifies and requests specialized equipment and/or personnel required by the physicians for performance of each surgical case.
• Reviews reports to determine if procedures authorized match procedures performed. Reviews reports to determine if authorization is required for unscheduled surgeries performed after hours.
• Prepares reports as requested, educates staff members and physicians in new processes, policies and procedures.
• Participates as an active care team member in the coordination of patient care.
• Attends and actively listens and participates in the regularly scheduled Referral Coordinator and/or Surgical Coordinator training sessions and meetings.
• Required travel: Up to 10%

Qualifications

• Experience: 2 years working in an Ambulatory Healthcare environment required
• Experience: 2 years customer service required
• Experience: 2 years working with third party payors (insurance carriers) required
• Education: High School Diploma or GED required

Seniority level

Entry level

Employment type

Full-time

Job function

Health Care Provider

Industries

Hospitals and Health Care

UFJPI is an Equal Opportunity Employer and Drug Free Workplace