Surgical Coordinator II Lead Certified – Orthopedics Blended Onsite and Remote Work-Full Time-Days*CPC Certified Required*

UF Health; Manhattan Beach (FL); Remote; USD 42,000 - 65,000; Full time

Job summary

UF Health seeks a Surgical Scheduling Coordinator to direct and coordinate scheduling for all clinic physicians. You will liaise with department and financial teams, supervise daily scheduling, and coach staff to meet production and quality goals.

Instruct patients on processes and ensure proper authorization and communications. Experience in ambulatory healthcare, CPC certification, and EPIC EMR familiarity are required to optimize patient throughput and care continuity in a fast-paced ortho

Qualifications

• 4 years working in an Ambulatory Healthcare environment.
• 4 years of customer service experience.
• 4 years working with third-party payors (insurance carriers).
• Certified Professional Coder (CPC) required at time of hire.

Responsibilities

• Directs, coordinates and facilitates the surgical scheduling activities of all clinic physicians.
• Acts as liaison between the department and other surgical and financial areas.
• Oversees daily surgical scheduling for the department and participates in hiring, staffing, and training.
• Instructs patients on administrative, financial and preoperative processes.
• Utilizes EPIC and external scheduling processes; ensures proper authorization and communications.

Skills

Ambulatory healthcare experience

Customer service

Third-party payor experience

Education

High School Diploma/ GED equivalent

Tools

EPIC EMR

Job description

Overview

This position offers the stability of a predictable weekday schedule (9:00 AM to 5:30 PM) while providing flexibility in work location.

Description

Under the supervision of the Department Director, Ambulatory Administrator, or Office Manager, directs, coordinates and facilitates the surgical scheduling activities of all clinic physicians. Utilizes appropriate administrative, financial and operational policies and procedures to facilitate continuity of care for the surgical patient. Acts as liaison between the department and other surgical and financial areas.

Responsibilities

Under the supervision of the Department Director, Ambulatory Administrator, or Office Manager, directs, coordinates, and facilitates the surgical scheduling activities of all clinic physicians. Utilizes appropriate administrative, financial, and operational policies and procedures to facilitate continuity of care for the surgical patient. Acts as liaison between the department and other surgical and financial areas.

Participates as an active care team member in the coordination of patient care.

Provides oversight of the daily surgical scheduling for the department, including participating in hiring, staffing, training, coaching, and providing feedback.

Support the objectives and goals of the surgical scheduling team by functioning as a surgical coordinator.

Works closely with the Director/Office Manager in effective scheduling of surgeries and workflow to provide optimum coverage with available resources to meet departmental goals relating to production and quality.

Attends and actively listens and participates in Ortho and institutional meetings about surgical scheduling, hospital, outpatient, and clinic.

Instructs patients on administrative, financial, and preoperative processes.

Verifies insurance coverage, obtains authorization, submits clinical information as required and communicates with patient, vendors, surgeon, and hospital abreast of the surgical plan.

Provides excellent customer service for patients/families/representatives and other members of the treatment team.

Utilizes the internal surgical scheduling EPIC application and external scheduling processes.

Identifies and requests specialized equipment and/or personnel required by the physicians for performance of each surgical case.

Review reports to determine if procedures authorized match procedures performed. Reviews reports to determine if authorization is required for unscheduled surgeries performed after hours.

Prepares reports as requested, educates staff members and physicians in new processes, policies and procedures.

Qualifications

Experience Requirements:

• 4 years- working in an Ambulatory Healthcare environment
• 4 years- customer service
• 4 years- working with third-party payors (insurance carriers)

Education:

High School Diploma/ GED equivalent

Certification / Licensure:

Certified Professional Coder (CPC) required at time of hire

Preferred Experience:

EPIC EMR, Preferred Orthopedic Scheduling experience, and analyzing Ortho-related reports.

Travel:

Up to 25%

Additional Duties:

Additional duties as assigned may vary.

UFJPI is an Equal Opportunity Employer and Drug Free Workplace