Surgical Coordinator | GI St. Johns | Days | Full Time

University of Florida Jacksonville Physicians, Inc.; Florida; On-site; USD 42,000 - 62,000; Full time

Job summary

University of Florida Jacksonville Physicians, Inc. is seeking a Surgical Scheduler to coordinate whole-case scheduling for clinic physicians.

You will manage pre-operative appointments, testing, and associated processes to ensure smooth patient flow and continuity of care. In this role, you will verify insurance coverage, obtain authorizations, and communicate with patients, surgeons, vendors, and hospital staff about the surgical plan.

Qualifications

• 2 years in an Ambulatory Healthcare environment
• 2 years customer service
• 2 years working with third party payors (insurance carriers)

Responsibilities

• Coordinates scheduling of pre-operative appointments including preadmission testing, history and physical, and related tests/services.
• Instructs patients on administrative, financial and pre-operative processes.
• Verifies insurance coverage, obtains authorization, submits required information and communicates with patient, vendors, surgeon and hospital about the plan.
• Provides excellent customer service for patients/families and treatment team.
• Uses internal EPIC scheduling system and external processes.
• Identifies equipment/personnel needed for each case.
• Reviews authorization reports and determines if procedures match and if after-hours surgeries require authorization.
• Prepares reports and educates staff on new processes, policies and procedures.
• Attends Referral/Surgical Coordinator trainings and meetings.
• Travel up to 10%.

Skills

Customer service

Coordination

Attention to detail

Education

High School Diploma or GED

Tools

EPIC scheduling

Job description

Overview

Job Duties

Under the supervision of the Department Director, Ambulatory Administrator, or Office Manager, directs, coordinates and facilitates the surgical scheduling activities of all clinic physicians. Utilizes appropriate administrative, financial and operational policies and procedures to facilitate continuity of care for the surgical patient. Acts as liaison between the department and other surgical and financial areas.

Responsibilities

Essential Functions

• Coordinates the scheduling of pre-operative appointments to include preadmission testing, history and physical, and other associated tests or services related to the surgical procedure.
• Instructs patients on administrative, financial and pre-operative processes.
• Verifies insurance coverage, obtains authorization, submits clinical information as required and communicates with patient, vendors, surgeon and hospital abreast of the surgical plan.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Utilizes the internal surgical scheduling EPIC application and external scheduling processes.
• Identifies and requests specialized equipment and/or personnel required by the physicians for performance of each surgical case.
• Review reports to determine if procedures authorized match procedures performed. Reviews reports to determine if authorization is required for unscheduled surgeries performed after hours.
• Prepares reports as requested, educates staff members and physicians in new processes, policies and procedures.
• Participates as an active care team member in the coordination of patient care.li>
• Attends and actively listens and participates in the regularly scheduled Referral Coordinator and/or Surgical Coordinator training sessions and meetings.
• required Travel: Up to 10%

Qualifications

Experience Requirements

2 years working in an Ambulatory Healthcare environment required

2 years customer service required

2 years working with third party payors (insurance carriers) required

Education Requirements

High School Diploma or GED required

UFJPI is an Equal Opportunity Employer and Drug Free Workplace