Surgical Coordinator| Surgery| Full Time| Days

University of Florida Jacksonville Physicians, Inc.; Jacksonville (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

University of Florida Jacksonville Physicians, Inc. is seeking an experienced Scheduling Coordinator to direct and coordinate the surgical scheduling activities for clinic physicians.

Under supervision, you will ensure continuity of care and act as a liaison between the department and other surgical and financial areas. The role requires at least 2 years in ambulatory healthcare, customer service, and experience with third-party payors, with a focus on accurate pre-operative scheduling,

Qualifications

• 2 years working in an Ambulatory Healthcare environment.
• 2 years customer service experience.
• 2 years working with third party payors (insurance carriers).

Responsibilities

• Coordinates the scheduling of pre-operative appointments including preadmission testing, history and physical, and related tests or services.
• Attends and participates in Referral Coordinator and Surgical Coordinator training sessions and meetings.
• Instructs patients on administrative, financial and preoperative processes.
• Verifies insurance coverage, obtains authorization, submits information and communicates with patient, vendors, surgeon and hospital about the surgical plan.
• Provides excellent customer service for patients/families/representatives and care team.
• Utilizes the EPIC scheduling application and external scheduling processes.
• Identifies and requests equipment or personnel required by physicians for each surgical case.
• Reviews reports to ensure procedures authorized match performed procedures; reviews after-hours surgeries as needed.
• Prepares reports, educates staff and physicians on new processes, policies and procedures.
• Participates as an active care team member in coordinating patient care.

Skills

Ambulatory healthcare

Customer service

Third-party payors

Education

High School Diploma or GED

Tools

EPIC scheduling

Job description

Overview

Under the supervision of the Department Director, Ambulatory Administrator, or Office Manager, directs, coordinates and facilitates the surgical scheduling activities of all clinic physicians. Utilizes appropriate administrative, financial and operational policies and procedures to facilitate continuity of care for the surgical patient. Acts as liaison between the department and other surgical and financial areas.

Under the supervision of the Department Director, Ambulatory Administrator, or Office Manager, directs, coordinates and facilitates the surgical scheduling activities of all clinic physicians. Utilizes appropriate administrative, financial and operational policies and procedures to facilitate continuity of care for the surgical patient. Acts as liaison between the department and other surgical and financial areas.

Responsibilities

• Coordinates the scheduling of pre-operative appointments to include preadmission testing, history and physical, and other associated tests or services related to the surgical procedure.
• Attends and actively listens and participates in the regularly scheduled Referral Coordinator and/or Surgical Coordinator training sessions and meetings.
• Instructs patients on administrative, financial and preoperative processes.
• Verifies insurance coverage, obtains authorization, submits clinical information as required and communicates with patient, vendors, surgeon and hospital abreast of the surgical plan.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Utilizes the internal surgical scheduling EPIC application and external scheduling processes.
• Identifies and requests specialized equipment and/or personnel required by the physicians for performance of each surgical case.
• Review reports to determine if procedures authorized match procedures performed.
• Reviews reports to determine if authorization is required for unscheduled surgeries performed after hours.
• Prepares reports as requested, educates staff members and physicians in new processes, policies and procedures.
• Participates as an active care team member in the coordination of patient care.

Experience Requirements

• 2 years - working in an Ambulatory Healthcare environment - required
• 2 years - customer service - required
• 2 years - working with third party payors (insurance carriers) required

Education

High School Diploma or GED equivalent - required

Travel

Up to 10%

UFJPI is an Equal Opportunity Employer and Drugfree Workplace