Surgical Care Coordinator: Scheduling & Authorization

02 UHS Hospitals; Village of Johnson City (NY); On-site; USD 25,000 - 35,000; Full time

Job summary

United Health Services (UHS) seeks a Surgical Coordinator to guide patients through the surgical journey from planning to readiness. The role coordinates appointments, insurance authorizations, and clearances while maintaining accurate information for providers, health plans, and patients.

Based in UHS Heart and Vascular Institute Johnson City, this on-site position supports a day shift with 40 hours weekly, contributing to timely, coordinated surgical care and compassionate patient experience.

Qualifications

• High School Diploma or equivalent is required.
• At least 1 year of direct experience performing the duties in the same role.
• At least 1 year of healthcare experience in any job function.
• At least 1 year of customer/patient-facing experience directly interacting with the public.

Responsibilities

• Schedule surgical procedures and related services in the electronic health record, including pre-operative, post-operative, and clearance appointments, to support timely patient care.
• Coordinate insurance authorizations by gathering required clinical documentation, diagnosis codes, and procedure codes to facilitate approved and on-time surgeries.
• Communicate clearly and compassionately with patients to explain surgical timelines, preparation requirements, and insurance processes.
• Collaborate with medical providers, clinical teams, and hospital staff to align schedules and ensure continuity of care.
• Maintain accurate and complete documentation in the electronic health record, including communications with patients, health plans, and external partners.
• Manage multiple scheduling and authorization requests while prioritizing urgent cases and meeting established timelines.

Skills

Customer service

Communication

Scheduling

Education

High School Diploma or equivalent

Job description

United Health Services (UHS) seeks a Surgical Coordinator to guide patients through the surgical journey from planning to readiness. The role coordinates appointments, insurance authorizations, and clearances while maintaining accurate information for providers, health plans, and patients.

Based in UHS Heart and Vascular Institute Johnson City, this on-site position supports a day shift with 40 hours weekly, contributing to timely, coordinated surgical care and compassionate patient experience.