Operating Room Scheduler

United Medical Associates PC; New York (NY); On-site; USD 25,000 - 35,000; Full time

Job summary

United Health Services (UHS) is seeking a Surgical Coordinator to guide patients from planning through procedure readiness. You will coordinate appointments, insurance authorizations, and clearances while collaborating with providers, clinical teams, hospitals, and health plans to keep care on track.

The role emphasizes clear patient communication, compassionate support, and accurate documentation in the EHR. Competitive hourly pay and day shifts in the Heart and Vascular Institute.

Qualifications

• High School Diploma or equivalent.
• At least 1 year of direct experience performing the exact or very similar duties required by the job within the same role or function.
• At least 1 year of healthcare experience working in the healthcare industry in any job function.
• At least 1 year of customer/patient-facing experience directly interacting and communicating with the public.

Responsibilities

• Schedule procedures and related services in the EHR, including pre- and post-operative and clearance appointments.
• Coordinate insurance authorizations by gathering docs, diagnosis codes, and procedure codes to enable on-time surgeries.
• Explain surgical timelines, preparation requirements, and insurance steps to patients with clarity and empathy.
• Work with providers and clinical teams to align schedules and ensure continuity of care.
• Maintain accurate EHR documentation including communications with patients, plans, and partners.
• Manage multiple scheduling and authorization requests, prioritizing urgent cases and deadlines.
• Contribute to patient access and surgical readiness through scheduling and authorization.
• Prioritize requests and escalate issues within procedures.
• Work under supervision with accountability for scheduling workflows and documentation.
• Travel between facilities as needed to support operations; have reliable daily transportation.
• Adhere to HIPAA and organizational standards for patient data.
• Support compliance with Joint Commission and health regulations.
• Complete required training and competency validation within timeframes.
• Safeguard data by following security policies and reporting incidents.
• Support cybersecurity and data protection by coordinating vendor risk assessments and monitoring third-party compliance.
• Demonstrate UHS values in daily work and interactions.
• Execute duties to meet department needs.

Skills

Customer/patient-facing experience

Education

High School Diploma or equivalent

NHA CMAA certification

Job description

Position Overview

The Surgical Coordinator at United Health Services (UHS) plays an important role in helping patients navigate the surgical process from planning through procedure readiness. This position serves as a key point of contact for patients, coordinating appointments, insurance authorizations, and required clearances while keeping information accurate and up to date. Working closely with providers, clinical teams, hospitals, and health plans, the Surgical Coordinator helps ensure care stays on track, answers questions, and provides compassionate support so patients feel informed, prepared, and confident throughout their surgical experience.

Primary Department, Division, or Unit: UHS Heart and Vascular Institute Johnson City

Primary Work Shift: Day

Regular Scheduled Weekly Hours: 40

Compensation Range: $17.98 - $25.17 per hour, depending on experience

Job Responsibilities

• Schedule surgical procedures and related services in the electronic health record, including pre-operative, post-operative, and clearance appointments, to support timely patient care
• Coordinate insurance authorizations by gathering required clinical documentation, diagnosis codes, and procedure codes to facilitate approved and on-time surgeries
• Communicate clearly and compassionately with patients to explain surgical timelines, preparation requirements, and insurance processes
• Collaborate with medical providers, clinical teams, and hospital staff to align schedules and ensure continuity of care
• Maintain accurate and complete documentation in the electronic health record, including communications with patients, health plans, and external partners
• Manage multiple scheduling and authorization requests while prioritizing urgent cases and meeting established timelines

• Contribute directly to patient access, surgical readiness, and care coordination through accurate scheduling and authorization activities
• Exercise judgment within established procedures when prioritizing requests and escalating issues as appropriate
• Work under general supervision with accountability for assigned scheduling workflows, documentation accuracy, and follow-through
• Travel occasionally between facilities, offices, and other assigned locations as needed to support operational and departmental requirements; possess reliable means of traveling independently throughout the workday when such travel is required

• Adhere to HIPAA requirements and organizational standards when handling patient information and clinical documentation
• Support compliance with Joint Commission, New York State Department of Health, Infection Control, and other regulatory requirements
• Complete required training, competency validation, and performance improvement activities within established timeframes
• Safeguard sensitive data by following established security policies and procedures, using systems responsibly, and promptly reporting potential security incidents, risks, or policy violations
• As applicable to your role, support cybersecurity and data protection requirements throughout the supplier lifecycle by coordinating vendor risk assessments, monitoring third-party compliance, and promptly reporting identified supply chain or cybersecurity risks

• Demonstrate UHS Values of Compassion, Trust, Respect, Teamwork, and Innovation in all daily work and interactions
• Execute responsibilities in accordance with organizational policies, procedures, and applicable regulations
• Perform additional responsibilities as required to meet department and organizational needs

Position Qualifications

Required

• High School Diploma or equivalent
• At least 1 year of direct experience performing the exact or very similar duties required by the job within the same role or function
• At least 1 year of healthcare experience working in the healthcare industry in any job function
• At least 1 year of customer/patient-facing experience directly interacting and communicating with the public

Preferred

• NHA Certified Medical Administrative Assistant (CMAA) certification
• Up to 1 year of technical/systems experience using specialized tools, software, or equipment required for the role
• Up to 1 year of experience in the same work environment or setting (hospital, practice, department/division)

Why You'll Love Working at UHS

At United Health Services (UHS), we believe every connection-to patients, to purpose, to each other-makes a difference. That's why we're intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we're here to help you thrive in work and life.

A Culture of Connection - We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, w