Surgical Care Concierge

University Hospitals Pain Management; Cleveland (OH); Hybrid; USD 17,000 - 22,000; Full time

Job summary

University Hospitals Pain Management seeks a courteous front desk associate to greet patients, provide information, and support workflows in a HIPAA-compliant environment. You will interact with patients, physicians, guests and staff, ensuring accurate information exchange and courteous service at the reception desk.

Responsibilities include directing inquiries by phone and in person, using available resources, and maintaining organization of the reception area.

Responsibilities

• Must exhibit competency in working with patients of various age groups to demonstrate the mission, vision and values of UHCMC, as well as facilitate customer satisfaction through interactions with patients, guests, physicians and employees.
• Provide patient and hospital information to the community and other hospital personnel paying close attention the Health Insurance Portability and Accountability Act (HIPPA).
• Provide information via direct contact or by phone.
• Demonstrate knowledge and use of available resources and communication tools.
• Maintain awareness, organization, and control of reception desk and surrounding area.
• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Job description

University Hospitals Pain Management seeks a courteous front desk associate to greet patients, provide information, and support workflows in a HIPAA-compliant environment. You will interact with patients, physicians, guests and staff, ensuring accurate information exchange and courteous service at the reception desk.

Responsibilities include directing inquiries by phone and in person, using available resources, and maintaining organization of the reception area.