Patient Care Concierge – Front Desk Specialist

Paycom - ATS; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

CEENTA is seeking a friendly Patient Representative (Front Desk) to provide exceptional customer service and administrative support to our busy clinical offices. You will guide patients through check-in/check-out, verify insurance, and support clinic flow while upholding CEENTA standards of compassionate care.

Typical day includes welcoming patients, entering demographics and insurance in the EHR, scheduling visits, handling a multi-line phone, collecting co-pays, assisting with kiosk,

Qualifications

• Minimum 3 years in customer service or patient-facing medical office.
• Proven ability to verify demographics and insurance.
• Strong communication and confidentiality in healthcare settings.

Responsibilities

• Welcome and check in patients; ensure efficient and courteous patient flow.
• Verify and enter patient demographics and insurance information in the EHR.
• Schedule, reschedule, and cancel appointments.
• Operate a multi-line phone system; monitor and return messages promptly.
• Process check-out, collect co-pays and balances, and help patients understand statements and payment plans.
• Assist patients with kiosk usage and resolve appointment report errors.
• Maintain work queues and index documents into the EHR.
• Keep lobby and patient areas clean and organized.
• Support clinical teams by sending messages, scanning documents, organizing mail, and other administrative needs.
• Demonstrate professionalism, confidentiality, and adherence to CEENTA policies.

Skills

Customer service

Front desk

Patient-facing

Communication

Multitasking

Education

High school diploma or equivalent

Associates degree preferred

Tools

EMR systems

Microsoft Office

Job description

CEENTA is seeking a friendly Patient Representative (Front Desk) to provide exceptional customer service and administrative support to our busy clinical offices. You will guide patients through check-in/check-out, verify insurance, and support clinic flow while upholding CEENTA standards of compassionate care.

Typical day includes welcoming patients, entering demographics and insurance in the EHR, scheduling visits, handling a multi-line phone, collecting co-pays, assisting with kiosk,