Surgery Services Coordinator II - Scheduling & Compliance

University of Miami; Florida; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Tuition remission

Job summary

University of Miami, Bascom Palmer Eye Institute, seeks a full-time Surgery Services Representative 2 in Palm Beach Gardens, FL. This role oversees junior staff, coordinates scheduling, reconciliation, and credentialing to ensure a seamless patient experience.

Core duties include acquiring OR schedules, verifying insurance, ensuring compliant medical records, and handling complex patient grievances. Strong communication, teamwork, and technical skills are essential.

Qualifications

• 3+ years of relevant experience required
• Strong communication, organization, and problem-solving skills
• Ability to learn new procedures, technologies, and protocols

Responsibilities

• Acquire operating room schedules and reconcile surgical and anesthesia records.
• Verify insurance information and obtain missing data as needed.
• Collaborate with billing staff and physicians to ensure complete, compliant medical records.
• Maintain an organized record of charges by date of service.
• Respond to and resolve complex customer grievances.
• Adhere to University and unit policies and safeguard University assets.

Skills

Learning agility

Teamwork

Technical proficiency

Communication

multitasking

Education

High School diploma or equivalent

Job description

University of Miami, Bascom Palmer Eye Institute, seeks a full-time Surgery Services Representative 2 in Palm Beach Gardens, FL. This role oversees junior staff, coordinates scheduling, reconciliation, and credentialing to ensure a seamless patient experience.

Core duties include acquiring OR schedules, verifying insurance, ensuring compliant medical records, and handling complex patient grievances. Strong communication, teamwork, and technical skills are essential.