Clinical Operations & Patient Care Coordinator

University of Miami; Plantation (FL); On-site; USD 38,000 - 56,000; Full time

Job summary

The University of Miami's Bascom Palmer Eye Institute in Plantation, FL is seeking a Clinical Business Operations Representative 2 to support daily clinical operations. You will handle front-desk and administrative tasks, manage patient flow and records, and help resolve pre- and post-care issues with courtesy and accuracy.

Minimum 1 year of experience and a high school diploma are required. The role may involve evenings or weekend coverage as needed, with a focus on confidentiality and

Qualifications

• Data entry with minimal errors.
• Able to communicate effectively in oral and written form.
• Willingness to work evenings, nights, and weekends as necessary.
• Ability to collect, organize, and analyze data.
• Ability to work independently and/or in a collaborative environment.

Responsibilities

• Facilitate prompt resolution of pre- and post-care issues.
• Obtain/review patient demographic, insurance, and referral information.
• Review clinical records for completeness and authorization details.
• Answer phones, triage calls, and document messages.
• Greet visitors and direct inquiries to appropriate staff.
• Provide coverage for coworkers when needed.
• Promote effective communication with physicians and staff.
• Maintain confidentiality and adhere to policies.

Skills

Data entry

Communication

Multitasking

Teamwork

Flexibility

Education

High school diploma or equivalent

Job description

The University of Miami's Bascom Palmer Eye Institute in Plantation, FL is seeking a Clinical Business Operations Representative 2 to support daily clinical operations. You will handle front-desk and administrative tasks, manage patient flow and records, and help resolve pre- and post-care issues with courtesy and accuracy.

Minimum 1 year of experience and a high school diploma are required. The role may involve evenings or weekend coverage as needed, with a focus on confidentiality and