Surgery Services Supervisor — Scheduling & Compliance

University of Miami; United States; On-site; USD 42,000 - 66,000; Full time

Job summary

The University of Miami, Bascom Palmer Eye Institute, invites applications for a full-time Surgery Services Representative 2 in Miami, Florida. The role oversees scheduling, reconciliation, and credentialing to ensure an excellent patient experience and compliance.

The incumbent may supervise junior representatives and coordinate with billing and clinical teams. Core duties include acquiring schedules, verifying insurance, maintaining records, and handling complex customer inquiries.

Qualifications

• High School Diploma or equivalent or relevant experience.
• Minimum 3 years of relevant experience required.
• Ability to learn new procedures, technologies, and protocols.
• Ability to work collaboratively within a team.
• Proficiency with office software and technology.
• Strong written and verbal communication skills.

Responsibilities

• Acquires and reconciles operating room schedules, surgical, and anesthesia records for accuracy and compliance.
• Verifies insurance information, confirms eligibility, and obtains missing data.
• Works with billing staff and physicians to ensure complete medical records.
• Maintains organized records of charges and ensures accurate documentation.
• Responds to and resolves complex customer grievances.
• Obtains authorizations, pre-certifications, and referrals, and notifies patients of liabilities.

Skills

Learning Agility

Teamwork

Technical Proficiency

Communication

Education

High School Diploma or equivalent

Job description

The University of Miami, Bascom Palmer Eye Institute, invites applications for a full-time Surgery Services Representative 2 in Miami, Florida. The role oversees scheduling, reconciliation, and credentialing to ensure an excellent patient experience and compliance.

The incumbent may supervise junior representatives and coordinate with billing and clinical teams. Core duties include acquiring schedules, verifying insurance, maintaining records, and handling complex customer inquiries.