Patient Care Operations Specialist

University of Miami; United States; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Tuition remission

Job summary

The University of Miami, Bascom Palmer Eye Institute, seeks a full‑time Clinical Business Operations Representative 2 in Plantation, FL. The role handles pre/post patient care issues, performs general admin duties, manages patient flow, and ensures records accuracy with professional service standards.

Responsibilities include reviewing demographics and insurance data, triaging calls, greeting visitors, and safeguarding confidentiality while supporting efficient clinic operations.

Qualifications

• High school diploma or equivalent.
• 1 year of relevant experience is required.
• Strong data entry and attention to detail.
• Effective oral and written communication skills.
• Ability to work evenings, nights, and weekends as necessary.
• Ability to work independently or in a collaborative environment.
• Commitment to the University’s core values.

Responsibilities

• Assist in managing pre and post patient care expectations.
• Collect and review patient demographics, insurance, and referral information.
• Review clinical records for completeness and authorization.
• Answer multiple phone lines, triage calls, and document messages.
• Greet visitors and direct inquiries to the appropriate staff member.
• Coordinate with colleagues to ensure smooth clinical operations and coverage as needed.
• Maintain confidentiality and adhere to university policies.

Skills

Data entry

Communication

Data analysis

Time management

Teamwork

Education

High school diploma or equivalent

Job description

The University of Miami, Bascom Palmer Eye Institute, seeks a full‑time Clinical Business Operations Representative 2 in Plantation, FL. The role handles pre/post patient care issues, performs general admin duties, manages patient flow, and ensures records accuracy with professional service standards.

Responsibilities include reviewing demographics and insurance data, triaging calls, greeting visitors, and safeguarding confidentiality while supporting efficient clinic operations.