Surgery Services Representative 2 - Full Time Bascom Palmer Eye Institute Palm Beach Gardens, FL

University of Miami; Florida; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Tuition remission

Job summary

University of Miami, Bascom Palmer Eye Institute, seeks a full-time Surgery Services Representative 2 in Palm Beach Gardens, FL. This role oversees junior staff, coordinates scheduling, reconciliation, and credentialing to ensure a seamless patient experience.

Core duties include acquiring OR schedules, verifying insurance, ensuring compliant medical records, and handling complex patient grievances. Strong communication, teamwork, and technical skills are essential.

Qualifications

• 3+ years of relevant experience required
• Strong communication, organization, and problem-solving skills
• Ability to learn new procedures, technologies, and protocols

Responsibilities

• Acquire operating room schedules and reconcile surgical and anesthesia records.
• Verify insurance information and obtain missing data as needed.
• Collaborate with billing staff and physicians to ensure complete, compliant medical records.
• Maintain an organized record of charges by date of service.
• Respond to and resolve complex customer grievances.
• Adhere to University and unit policies and safeguard University assets.

Skills

Learning agility

Teamwork

Technical proficiency

Communication

multitasking

Education

High School diploma or equivalent

Job description

The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for a Surgery Services Representative 2 in Palm Beach Gardens, Florida.

The Surgery Services Representative 2 oversees and serves as source of knowledge for junior representatives with the goal of ensuring an excellent healthcare experience for patients. Additionally, the incumbent supervises scheduling, reconciliation, and credentialing functions of the department to ensure compliance with guidelines.

CORE JOB FUNCTIONS

• Acquires operating room schedules and reconciles surgical and anesthesia records.
• Verifies insurance information and takes appropriate steps to obtain any missing information.
• Works directly with billing staff and physicians to ensure medical records are complete and in compliance with regulations.
• Maintains an organized record of charges by batching patient records by date of service.
• Responds to and resolves complex costumer grievances.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education: High School Diploma or equivalent/relevant experience, certification or license

Certification and Licensing: Refer to department description for applicable certification requirements

Experience: Minimum 3 years of relevant experience required

Knowledge, Skills and Abilities:

• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Department Specific Qualifications

Education: High School diploma or equivalent

Certification and Licensing: Not Applicable

Experience: Minimum 2 years of relevant experience

Knowledge, Skills and Attitudes:

• Ability to establish and maintain effective working relationships with providers, clinical support staff, and patients.
• Outstanding interpersonal skills with a commitment to service excellence
• Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
• Ability to handle multiple tasks, software systems, and technologies simultaneously.
• Knowledge of generally accepted accounting procedures and principles.
• Proficient in relevant estimate software tools and creation of estimates.
• Knowledge of health care regulatory guidelines and compliance requirements
• Ability to handle multiple tasks, software systems, and technologies simultaneously.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time

Employee Type: Staff