Surgery Services Admin Coordinator

Beth Israel Lahey Health; Beverly (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health Specialty Care, Inc. seeks a frontline representative to deliver the highest standards of patient service. The role handles phone interactions, registration, scheduling, co-pay collection and appointment confirmations, influencing the patient care experience.

Applicants should have a high school diploma or GED and at least one year of experience in a high-volume customer service role, with strong PC skills and clear written and verbal communication.

Qualifications

• Strong customer service skills and clear written and verbal communication.
• Proficient PC skills and ability to multitask in a fast-paced environment.
• Experience in handling high-volume customer service interactions is preferred.

Responsibilities

• Handle phone interactions with patients and staff.
• Register patients and schedule appointments.
• Collect co-pays and assist with billing tasks.
• Send appointment confirmations and reminders to patients.

Skills

Customer service

PC skills

Written communication

Verbal communication

Education

High School Diploma or GED

Job description

Beth Israel Lahey Health Specialty Care, Inc. seeks a frontline representative to deliver the highest standards of patient service. The role handles phone interactions, registration, scheduling, co-pay collection and appointment confirmations, influencing the patient care experience.

Applicants should have a high school diploma or GED and at least one year of experience in a high-volume customer service role, with strong PC skills and clear written and verbal communication.