Surgery Scheduling & Care Coordinator

Atrium Health Wake Forest Baptist; Winston-Salem (NC); On-site; USD 45,000 - 68,000; Full time

Job summary

Atrium Health Wake Forest Baptist is seeking a Surgery Scheduler & Coordinator to support the coordination of patient surgical care from scheduling through procedure preparation. You will act as a liaison between patients, providers, and clinical teams to ensure surgeries and related procedures are scheduled accurately and efficiently while delivering excellent customer service.

Work schedule is Monday to Friday, 8:00am to 5:00pm with a 40-hour work week.

Qualifications

• High School Diploma or GED required.
• Experience with data entry, computer systems, and standard office equipment required.
• Previous experience in healthcare scheduling, patient registration, medical office administration, or customer service preferred.
• Strong organizational and multitasking skills with the ability to prioritize competing responsibilities.
• Excellent communication and interpersonal skills.
• Proficiency with electronic medical records (EMR/EHR) systems and Microsoft Office applications preferred.

Responsibilities

• Schedule surgical procedures and coordinate resources to support patient care and operational efficiency.
• Register patients and verify demographic and insurance information prior to procedures.
• Review physician orders for completeness and accuracy and update patient information in the electronic medical record.
• Coordinate with physicians, clinical staff, patients, and other departments to ensure seamless surgical scheduling.
• Maintain accurate scheduling records and communicate procedure details to all appropriate parties.
• Collect and accurately document patient payments when applicable.
• Provide outstanding customer service by addressing patient questions and concerns in a professional and courteous manner.
• Support departmental quality initiatives and contribute to achieving operational goals.

Skills

Data entry

Healthcare scheduling

EMR/EHR proficiency

Microsoft Office

Communication skills

Organizational skills

Customer service

Education

High School Diploma or GED

Tools

EMR/EHR software

Scheduling software

MS Office suite

Job description

Atrium Health Wake Forest Baptist is seeking a Surgery Scheduler & Coordinator to support the coordination of patient surgical care from scheduling through procedure preparation. You will act as a liaison between patients, providers, and clinical teams to ensure surgeries and related procedures are scheduled accurately and efficiently while delivering excellent customer service.

Work schedule is Monday to Friday, 8:00am to 5:00pm with a 40-hour work week.