Remote Care Coordination & Scheduling Specialist

Atrium Health Wake Forest Baptist; Winston-Salem (NC); On-site; USD 43,000 - 65,000; Full time

Job summary

Atrium Health Wake Forest Baptist is seeking a Referral Coordinator to manage patient referrals, obtain authorizations, and align scheduling with insurance requirements. The role supports physicians and patients, coordinating across departments to ensure timely care.

The position emphasizes insured patient navigation, benefits review, and accurate scheduling within a fast-paced office environment. Remote-friendly with on-site demands within 50 miles of Winston-Salem.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Thorough understanding of Insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred.
• Knowledge of medical records software preferred.
• Customer service experience required.

Responsibilities

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• May coordinate and prepare financial estimates for patients.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews schedules and confirms schedules are accurate and time is properly allocated.
• Follows up on all referrals to ensure no care gaps.

Skills

Customer service

Communication

Computer skills

Education

High School Diploma or GED

Tools

Medical records software

Insurance coverage systems

Job description

Atrium Health Wake Forest Baptist is seeking a Referral Coordinator to manage patient referrals, obtain authorizations, and align scheduling with insurance requirements. The role supports physicians and patients, coordinating across departments to ensure timely care.

The position emphasizes insured patient navigation, benefits review, and accurate scheduling within a fast-paced office environment. Remote-friendly with on-site demands within 50 miles of Winston-Salem.