Surgery Scheduler & Coordinator

Atrium Health Wake Forest Baptist; Winston-Salem (NC); On-site; USD 45,000 - 68,000; Full time

Job summary

Atrium Health Wake Forest Baptist is seeking a Surgery Scheduler & Coordinator to support the coordination of patient surgical care from scheduling through procedure preparation. You will act as a liaison between patients, providers, and clinical teams to ensure surgeries and related procedures are scheduled accurately and efficiently while delivering excellent customer service.

Work schedule is Monday to Friday, 8:00am to 5:00pm with a 40-hour work week.

Qualifications

• High School Diploma or GED required.
• Experience with data entry, computer systems, and standard office equipment required.
• Previous experience in healthcare scheduling, patient registration, medical office administration, or customer service preferred.
• Strong organizational and multitasking skills with the ability to prioritize competing responsibilities.
• Excellent communication and interpersonal skills.
• Proficiency with electronic medical records (EMR/EHR) systems and Microsoft Office applications preferred.

Responsibilities

• Schedule surgical procedures and coordinate resources to support patient care and operational efficiency.
• Register patients and verify demographic and insurance information prior to procedures.
• Review physician orders for completeness and accuracy and update patient information in the electronic medical record.
• Coordinate with physicians, clinical staff, patients, and other departments to ensure seamless surgical scheduling.
• Maintain accurate scheduling records and communicate procedure details to all appropriate parties.
• Collect and accurately document patient payments when applicable.
• Provide outstanding customer service by addressing patient questions and concerns in a professional and courteous manner.
• Support departmental quality initiatives and contribute to achieving operational goals.

Skills

Data entry

Healthcare scheduling

EMR/EHR proficiency

Microsoft Office

Communication skills

Organizational skills

Customer service

Education

High School Diploma or GED

Tools

EMR/EHR software

Scheduling software

MS Office suite

Job description

Department

37726 Wake Forest Baptist Medical Center - Surgery: General

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

Monday to Friday

8:00am to 5:00pm

Pay Range

$21.85 - $32.80

Join our team and play a critical role in coordinating patient surgical care from scheduling through procedure preparation. The Surgery Scheduler & Coordinator serves as a liaison between patients, providers, and clinical teams to ensure surgeries and related procedures are scheduled accurately and efficiently while delivering exceptional customer service.

Key Responsibilities

• Schedule surgical procedures and coordinate resources to support patient care and operational efficiency.
• Register patients and verify demographic and insurance information prior to procedures.
• Review physician orders for completeness and accuracy and update patient information in the electronic medical record.
• Coordinate with physicians, clinical staff, patients, and other departments to ensure seamless surgical scheduling.
• Maintain accurate scheduling records and communicate procedure details to all appropriate parties.
• Collect and accurately document patient payments when applicable.
• Provide outstanding customer service by addressing patient questions and concerns in a professional and courteous manner.
• Support departmental quality initiatives and contribute to achieving operational goals.

Qualifications

• High School Diploma or GED required.
• Experience with data entry, computer systems, and standard office equipment required.
• Previous experience in healthcare scheduling, surgical scheduling, patient registration, medical office administration, or customer service preferred.
• Strong organizational and multitasking skills with the ability to prioritize competing responsibilities.
• Excellent communication and interpersonal skills.
• Proficiency with electronic medical records (EMR/EHR) systems and Microsoft Office applications preferred.

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Provides support by courteously greeting patients and other customers. Schedules procedures and communicates information to appropriate Medical Center personnel. Prioritizes responsibilities to ensure departmental activities are performed in appropriate sequence and completed within established guidelines. Supports the department by recording and updating data, answering in-coming telephone calls and assisting staff as necessary.